Customer Service Representative - Spanish / English

**360training**

**Customer Service Representative - Spanish / English**

**Responsibilities**
- Receive, initiate, document, and handle product/service-related transactions over the phone with customers.
- Review and master product/service-related systems and materials per customer.
- Demonstrate strong interpersonal skills while interacting with customers, colleagues, and other stakeholders.
- Handle customer inquiries and resolve complaints in a timely and efficient manner.
- Collaborate with team members to improve overall customer service experience.
- Stay updated on product knowledge and industry trends to provide accurate information to customers.
- Follow company policies and procedures to ensure compliance with quality standards.
**Qualifications**
- 1-year preferred experience as a Customer Service Representative (CSR).
- High school diploma or equivalent.
- Advanced proficiency in Microsoft Excel, Word, and PowerPoint
- Strong written and verbal communication skills in Spanish and English, with the ability to interact effectively with diverse personalities.
- Ability to handle a high volume of customer interactions while maintaining a positive attitude.
- Empathy and ability to handle customer concerns and complaints with patience and professionalism.
- Self-starter with excellent follow-up and time management skills, capable of multitasking effectively
- Comfortable working in a fast-paced, innovative, and constantly changing environment.
- Ability to work well independently and in a team environment.
- Flexibility to adapt to changing business needs and work schedules.