Customer Service Representative San Pedro

Objective:
Provide high-quality and accurate resolutions to customers under stipulated policies and procedures, by answering general inquiries and offering solutions, to make sure that objectives set by the client are met successfully.

To help customers by providing a quality service, as to guarantee total satisfaction and accomplish client's expectations.

Primary Job Responsibilities:
Soft skills
Customer Service experience at least 6 months
Basic Technical skills
88% English Level
Empathetic.
Multitasking skills.
Problem Solving.
Active and effective communication.
Capable of working and reach results under pressure.

Responsibilities:
Identify problems and search solutions to offer answers to solve questions from customers using the given channel of communication.
The document correctly the data base using the given tools in order to keep track of costumer's request through data entry.