Customer Service Representative I

**Responsibilities**:
Responsible in providing customer service regarding pricing, availability and delivery, order placement and inquiries, order maintenance (add, cancel, approve, routing options, approve air order), and general product inquiry to ASCO Numatics and/or Aventics. Ensures information given to customers is timely and accurate. The representative is also expected to assist customers on basic shipping issues like shortage, overage, etc. which may require them to do research and analysis.
- Provides inside sales support for pricing and availability and attends to order management queries.
- Assists customer on basic technical queries (as available in the system)
- Attends to customers concerns on shipping which include but not limited to research and analysis, help customers submit RMA requests, and update corresponding team.
- Assists customers on general product inquiry and ensures that the information is accurate.
- Performs other duties and responsibilities as assigned by management.

**Qualifications**:

- Customer Service Experience: 1-3 years
- English Level: B1
- Performance: Successful or above
- Demonstrated systems and process knowledge
- Very good customer support skills
- Multi-tasking skill in a fast-paced environment
- High sense of urgency and comprehension skills
- Strong in written and verbal communication
- Ability to work well under pressure
- Accurate in delivering outputs

**Working Conditions**

Application and Technical Support team delivers assistance to US customers therefore the person on this position must comply with US business hours and working days.
- Schedule: Monday through Friday from 8am to 5pm EST
- US holidays are different from CR holidays. The nature of the business demands coverage for US working days therefore it might be necessary to work on a holiday. This will be notified by the supervisor ahead of time and will be paid according to CR law.