**About Abbott**:
Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.
**W**orking at Abbott**
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:
- Career development with an international company where you can grow the career you dream of.
- Medical Insurance, employee association, cafeteria subsidy, among others.
- A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
- A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
**The Opportunity**
Be a quality professional who applies compliance criteria, scientific knowledge, engineering knowledge, statistical, and ingenuity to complete or lead assignments related to a specific technical field or discipline. Provide direction and leadership to Manufacturing Quality Assurance, Manufacturing Quality Improvement and Compliance culture.
Provide Quality support to manufacturing, helping to ensure delivery of the highest quality product to the customer. Provide support to Development /Improvement teams for new or existing products. Ensure that activities are performed and documented per systems and procedure in accordance with Abbott Policies and applicable Quality And Regulatory Requirements.
Able to supervise personnel successfully.
**_ MAIN PURPOSE OF ROLE_**
**_ MAIN RESPONSIBILITIES_**
- Receives, verifies and processes purchases orders, and/or coordinates the distribution of medical devices to hospitals, sales representatives and/or distributors as appropriate.
- Researches and resolves any problems with orders received. Corrects the order as necessary, and releases for posting.
- Communicates all inventory shortages and shipping status to sales representatives and customers as required, and provides information on inventory availability on back-ordered items to the field.
- Performs pro-active follow-up to sales representatives/customers to obtain implant information, purchase order numbers, pricing information, and device tracking information in order to ensure correct inventory records, and the billing of all devices in a timely manner.
- Obtains approvals, issues and tracks Returns and Credits based on procedures. Works with customers to expedite the return through to resolution.
- Researches and prepares billing corrections when required, to ensure proper billing and correct commission payments on all devices.
- Proactively communicates to his/her supervisor about open cases and/or escalations to ensure priorities and exceptions are clearly set and solutions are in place.
- Support all Company initiatives as identified by management and in support of Quality Management Systems (QMS), Environmental Management Systems (EMS), and other regulatory requirements.
- Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments. Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors.
**_ Education_**
High school degree
**_ Experience/Background_**
- Experience: _
- _1 or more years of demonstrated experience in a customer service or closely related environment._
- Experience Details:_
- Must have knowledge of computer systems including Word, Power Point, Excel, and Outlook.
- Ability to travel approximately 10%, including internationally.
- Regularly scheduled overtime is a requirement of this position
- _Language Proficiency: _Advanced commands of English /_ _Required_
- _Preferred Qualifications & Education: _
- SAP Knowledge
- Experience in the biotech, bio-instruments or medical devices industries
- Experience working in a broader enterprise/cross-division business unit model preferred.
Shift: Administrative
