**Customer Service Representative - Escazu, Costa Rica.**
The International Customer Service Representative is accountable for supply chain management of North America based customers. As the international service representative, you will provide day-to-day back office support for all North American operations. You will ensure global first-class customer service is provided through adherence of customer specific business requirements. The primary goal of the International Customer Service Representative is to support North American logistics operations and develop a trusting partnership with our clients and internal teams.
**OOCL Logistics (Costa Rica)**
Choose OOCL Logistics! As a world-class provider of innovative logistics and supply-chain services and solutions, OOCL Logistics has an extensive network of more than 140 offices in over 40 countries. We focus on serving customers with global sourcing and supply-chain-management needs and creating value through our innovative end-to-end international logistics programs.
We are also a leader in providing sophisticated transportation, warehousing and distribution services in the mainland China, offering professional and efficient 3PL and 4PL solutions. As a global company based in Asia, OOCL Logistics is exceptionally positioned to serve both international and domestic customers in the world's fastest-growing markets.
**OOCL Logistics (Costa Rica) offers a comprehensive benefits package including**:
- A Competitive Salary
- Paid Vacation
- Paid Sick Time
- Paid Holidays
- Aguinaldo
- Medical, Life Insurance
**Requirements for this role**:
- Act as back-office lead contact for problem resolution and day to day logistics processes by adhering to internal and external customer specific SOP's and daily workflow management provided by various product groups.
- Identify process inefficiencies and work with external and internal parties to standardize, simplify, automate.
- Coordinate with internal global offices and, to a lesser extent, external 3rd parties mitigating disruptions to customer's supply chain.
- Assist with providing daily and ad hoc reporting visibility and Podium SCI KPIs on key aspects of customer's supply chain.
- Develop trusting partnership with internal and external parties through effective communication and problem solving.
- Establish, maintain, and ensure internal and external customer satisfaction through an understanding of client specific operating procedures.
- Champion a role that promotes customer centric attitude with proactive resolution and best in class service.
- Combination of logistics (or related) experience and education
- Highly effective oral and written communication skills in English
- Proficient in MS Office, Excel, PowerPoint, Word
- Well organized, detail oriented and disciplined team player excelling in time management with ability to prioritize and meet deadlines
**OOCL high priority skills**:
- Self-motivated and driven to achieve and exceed challenges
- Excellent problem-solving techniques and ability to multi-task
- Desire to learn with attention to detail
- A positive customer-centric attitude for internal and external clients
**What OOCL Logistics offers your career!**
- OOCL Logistics has a vast network of experienced supply chain professionals to further advance individuals
- Ample career growth opportunity
- An energetic working environment suitable to learning all aspects of supply chain
**All employment is contingent upon the successful completion of a background check.
