Customer Service Representative

In this role, you will be responsible for Service Level Agreement (SLA) compliance, Process compliance, customer interactions, and knowledge management to meet the client goals. You will be working for Infosys on behalf of our partners as frontline staff supporting our clients by delivering a high-level customer experience. To deliver the highest level of customer experience such skills as active listening, selective questioning, problem solving and showing empathy are required and is expected from this role.
- **Qualifications**_
- High School Diploma
- Advanced level of English (B2+ or C1)
- At least 1 year of experience in customer service roles
- Working knowledge of the voice process
- Billing, Customer Service, Retention, Soft Sales, Troubleshooting.

**ON SITE POSITION IN SANTA ANA.**

Tipo de puesto: Tiempo completo, Indefinido

Salario: ¢670,000.00 al mes

Pregunta(s) de postulación:

- ¿Cuántos años de experiência tiene como Customer Service?
- ¿Está de acuerdo para trabajar presencial en la zona de Santa Ana?

Idioma:

- Inglés (Obligatorio)