Customer Service Representative

Company Description

Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis' Front2Back Transformation approach. Front2Back uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers.

**Job Description**:
Help customers with complaints and questions, give customers information about products and services. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.

To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Might require work with internal and/or external customers

**Qualifications**:
**Requirements**:

- English proficiency (B2+ or above).
- Basic understanding of MS Office Packages.
- High School Diploma.

Good to have or optional depending on department:

- Customer Service Experience.
- Tech Support experience
- Financial Background.
- Previous experience working for Goals and Objectives.
- Sales experience.
- Intermediate to advance Excel.
- SAP.

Additional Information

500,000 to 550,000 Colones per month