Follows procedures and guidelines to provide service to customers in a timely manner.
"This position is for Shyft Global Services, a leading technology lifecycle service provider that partners with companies around the world to shift the way they do business.
Shyft Global Services is a wholly owned subsidiary of TD SYNNEX employing more than 1,500 services professionals and IT experts focused on delivering end-to-end product and customer lifecycle management services for original equipment manufacturers (OEMs) and other technology innovators."
**What You'll Do**:
- Provides the highest level of customer service at all times to internal and external customers (20%)
- Creates follow-ups with customers in order to provide the best customer experience.
(20%)
- Identifies issues that need escalation and passes on to the appropriate person.
(15%)
- Performs additional duties as assigned (15%)
- Follows department guidelines for methods of research and accuracy.
(5%)
- Maintains notes in appropriate systems.
(5%)
**Other Duties & Responsibilities**:
- Meets attendance and punctuality standards
**What We're Looking For**:
- Able to execute instructions and to request clarification when needed.
- Possesses basic clerical and data entry skills.
- Possesses strong data entry skills.
- Ability to input 60 words per minute
- Able to perform basic mathematical calculations.
- Able to recognize and attend to important details with accuracy and efficiency.
- Able to communicate clearly and convey necessary information.
- Able to converse and write effectively in English and Spanish.
- Possesses strong multi-cultural interpersonal skills.
- Able to constructively work under stress and pressure when faced with high workloads and deadlines.
- Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.
- Able to maintain confidentiality of sensitive information
- Able to be immobile for long extended periods.
- Able to build solid, effective working relationships with others.
- Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.
- Able to quickly learn new systems and technology.
**Other Education / Certifications**:
- High School Diploma/GED (Bachillerato en Educación Media) required.
**Working Conditions**:
- Professional, office environment.
- Occasional non-standard work hours or overtime as business requires
**What's in it for You?
**
- ** Make the Most of our Global Organization**: network with other new co-workers within your first 30 days through our onboarding program.
- ** Grow Your Career**: our first priority is to hire from within and help our people grow.
As a co-worker, you'll have more career opportunities available to you.
You can also accelerate your path to success with formal programs on leadership and professional development, and many more on-demand courses.
- ** Work with World-Class Vendors**: our current Telesales Reps are working with some of the biggest brands in technology.
- ** Elective Benefits**: our programs in Costa Rica include optional asociacion solidarista (up to 4% employee contribution and 3% company match), optional private medical insurance, life insurance, scholarship program, monthly electricity payment assistance, and more!
- ** Earn Bonuses**: you'll have the opportunity to earn bonuses on your base salary based on your personal and team performance.
- ** Elevate Your Personal Well-Being**: boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program (LEAP).
**What's In It For You?
**
- ** Elective Benefits**: Our programs are tailored to your country to best accommodate your lifestyle.
- ** Grow Your Career**:Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- ** Elevate Your Personal Well-Being**: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- ** Diversity, Equity & Inclusion**:It's not just a phrase to us; valuing every voice is how we succeed.
Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- ** Make the Most of our Global Organization**: Network with other new co-workers within your first 30 days through our onboarding program.
- ** Connect with Your Community**: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion.
If you're excited about working for our company and believe you're a good fit for this role, we en