**OUR MISSION**
Qualfon is on a mission to help as many individuals as possible pursue their total vocation, create and an ever-growing number of career development opportunities, and be the partner of choice for all our clients.
- Further your education and earn a college degree through Qualfon University program
- FREE access to personal and professional support through the Qualfon care coaches' program
- Medical, dental. vision benefits and life & accident insurance
- Competitive wages
- Opportunities to earn additional income through incentives
- Paid time off
- Paid training
- Employee discounts
- We lead by example to ensure our amazing team members and supervisors embrace and live the Qualfon Mission & Values
**KEY RESPONSABILITIES**
- Provides customer education about devices, user interfaces, troubleshooting steps, and policies in a timely manner.
- Takes control of problems logically and with a clear understanding to ensure the appropriate customer outcome.
- Performs advanced hardware troubleshooting including installation and wiring support.
- Adheres to the internal compliance policy and guidelines established by Qualfon and the client.
- Documents technical customer issues into notes that are consumable by other users.
- Follows up with customer needs and team lead requests.
- Cooperates with special projects.
**QUALIFICATIONS**
- Advanced English Speaker. Fluent in verbal and written English 90% / C1
- Excellent customer service skills
- Strong conflict resolution skills
- Attention to detail
- Communication and interpersonal skills
- Proficiency in MS Office
- High School Diploma
- Communication and interpersonal skills
- At least 1 year of call center experience
- Understanding of hair products and hair care is a plus
**WORK FROM HOME REQUIREMENTS**
- Desktop or laptop (Apple/Mac, Tablets or Smart devices, Windows Mini PCs, Chromebook, and Android systems are NOT compatible)
- Operation system - Windows 10 or newer
- Webcam-Video available
- The computer must have at least 4GB of RAM and a Processor speed - i3 4th generation or better
- High-speed Internet via wired ethernet connection, no Wi-Fi, Satellite or Cellular Hotspot or Cellular Internet
- Upload speed of 3Mbps; Download speed of 10 Mbps
- The Internet service provider (ISP) must be highly stable with 1% or less packet loss
- Latency under 100ms
- USB headset with noise-canceling microphone (Jabra, Plantronics, or Logitech are recommended) 3.5 mm headsets and gaming style headsets are not approved
- All Hires must have an available cell phone or tablet and be able to install our required 2FA software for Multifactor authentication on that device.
**EMPLOYEE BENEFITS**
- Costa Rica mandatory benefits.
- Scholarship program at Qualfon University (Rochat School of Business).
- Care Coach program.
- Free access to online learning platforms (LinkedIn and Coursera).
- Medical benefits through MediSmart for full-time employees.
- Competitive wages plus bonus.
- Opportunities to earn additional income through incentives.
- Values-driven organization.
- USD salary
- Referral bonus
Tipo de puesto: Medio tiempo, Temporal
Duración del contrato: 4 meses
Horas de medio tiempo: 30 por semana
Sueldo: ¢320,000.00 - ¢321,000.00 al mes
Pregunta(s) de postulación:
- Do you have an English proficiency of 90 / B2+ or higher? Levels below B2 will not be successful in the process.
- WFH will only be considered by performance after the training, nesting, and some time in operations. We are in Eurocenter; Barreal de Heredia. Do you agree to come here during that time?
- This account is about beauty, specifically hair-related products. Would you enjoy talking about these topics during your shift?
- Do you have the required equipment to perform WFH (Windows 10, Ethernet Connection, and at least 30 Megas of internet)?
- We offer a salary of $600+ $100 performance bonus + commissions (upselling). Do you agree with this amount?
