Customer Service Rep I (Vmwjp00015380)

Answer phones to respond to orders, general customer inquires, invoice questions, and customer complaints.
- Project a professional company image through phone interaction.
- Answer phones and respond to customer requests.
- Sell product and place customer orders in computer system.
- Provide customers with product and service information.
- Upsell products and services.
- Transfer customer calls to appropriate staff.
Identify, research, and resolve customer issues using the computer system.
- Follow-up on customer inquires not immediately resolved.
- Complete call logs and reports.
- Assist junior representatives with issue resolution Recognize, document and alert the supervisor of trends in customer calls