**About us**:
OTSI is a leading global technology company offering solutions, consulting, and managed services for businesses worldwide since 1999.
OTSI serves clients from its 15 offices across 6 countries around the globe with a "Follow-the-Sun" model.
Headquartered in Overland Park, Kansas, we have a strong presence in North America, Central America, and Asia-Pacific with a Global Delivery Center based in India.
These strategic locations offer our customers the competitive advantages of onshore, nearshore, and offshore engagement and delivery options, with 24/7 support.
OTSI works with 100+ enterprise customers, of which many are Fortune ranked, OTSI focuses on industry segments such as Banking, Financial Services & Insurance, Healthcare & Life Sciences, Energy & Utilities, Communications & Media Entertainment, Engineering & Telecom, Retail & Consumer Services, Hi-tech, Manufacturing, Engineering, transport logistics, Government, Defense & PSUs.
Our focused technologies are:
- Data & Analytics (Traditional EDW, BI, Big data, Data Engineering, Data Management, Data Modernization, Data Insights)
- Digital Transformation (Cloud Computing, Mobility, Micro Services, RPA, DevOps)
- QA & Automation (Manual Testing, Nonfunctional testing, Test Automation, Digital Testing)
- Enterprise Applications (SAP, Java Full stack, Microsoft, Custom Development)
- Disruptive Technologies (Edge Computing/IOT, Block Chain, AR/VR, Biometric)
**Requirements**:
- Licensing Customer Support
- Experience Customer Support (basic technical support at least).
- English speaking and if we can Portuguese (Portuguese-French is optional).
- Technology support industry.
- Knowledge on Phone and CRM (Salesforce).
**Job Information**:
Job Opening ID
**OTSI_1151_JOB**
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Industry
**Customer Service**
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City
**Carmen**
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State/Province
**San José**
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Country
**Costa Rica**
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Zip/Postal Code
**10101