Customer Service Rep 1

TransUnion's Job Applicant Privacy Notice

**What We'll Bring**:
**What You'll Bring**:

- Previous experiences in call center environment, at least 6 months.
- Excellent English and Spanish verbal, written and interpersonal communication skills
- Excellent listening skills and the ability to deal with irate customers regularly
- Ability to work remotely, independently, and have a strong sense of duty.
- Demonstrate attention to detail in all work completed
- Proactively works to improve knowledge and adherence to company processes and procedures
- Adapts well to change and can adjust priorities as needed

**Impact You'll Make**:

- Provide prompt resolution to escalated inquiries including the following: consumer disputes, fraud resolution and identity theft for (minors/adults)
- Complete work referred from offshore vendor and ensures that all TU and FCRA guidelines, procedures and policies have been followed, as well as tracking levels of accuracy
- Analyze consumer contact data to determine error trends in our current practices and provide feedback to your team lead based on early recognition of potential training issues
- Work on special projects as assigned.
- Perform other related duties as assigned

This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.

TransUnion Job Title

Rep I, Consumer Operations Support