Customer Service Rep 1

TransUnion's Job Applicant Privacy Notice**What We'll Bring**:**What You'll Bring**:- Previous experiences in call center environment, at least 6 months.- Excellent English and Spanish verbal, written and interpersonal communication skills- Excellent listening skills and the ability to deal with irate customers regularly- Ability to work remotely, independently, and have a strong sense of duty.- Demonstrate attention to detail in all work completed- Proactively works to improve knowledge and adherence to company processes and procedures- Adapts well to change and can adjust priorities as needed**Impact You'll Make**:- Provide prompt resolution to escalated inquiries including the following: consumer disputes, fraud resolution and identity theft for (minors/adults)- Complete work referred from offshore vendor and ensures that all TU and FCRA guidelines, procedures and policies have been followed, as well as tracking levels of accuracy- Analyze consumer contact data to determine error trends in our current practices and provide feedback to your team lead based on early recognition of potential training issues- Work on special projects as assigned.- Perform other related duties as assignedThis is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.TransUnion Job TitleRep I, Consumer Operations Support