Customer Service (Call Center)

Detalles de la oferta

**Main responsibilities**:

- Answers inquiries regarding technical issues and/or complaints, as well as adverse events by identifying and collecting information from callers. This must be done using active and clear note-taking; accurately and thoroughly reporting callers' product experiences.
- Documents patient and clinic system complaints by preparing Field Contact Reports (FCR's) and forwarding them to the Product Performance Group.
- Answers calls from hospital's staff when a patient presents in an emergency room indicating they have an Abbott implanted pacer or defibrillator
- Pulls up patient tracking information for a given device and takes down all contact information for the calling hospital (facility name, city, state, zip, phone, and location in the emergency room)
- Product support topics include website navigation, mobile device support, telecommunication connectivity, information, set-up, and troubleshooting for Abbott-proprietary remote care products.
- After-hours, "on call" support (rotating among other department employees), following outlined protocols to answer questions from, and troubleshoot with, customers and Abbott field personnel.
- Consistently meets department's performance expectations
- Proactively communicates to his/her supervisor about open cases and/or escalations to ensure priorities and exceptions are clearly set and solutions are in place.
- Adheres to Abbott company policies, operating procedures and work instructions, including time management, attendance,
- product experience reporting, and patient data privacy.
- Supports all Company initiatives as identified by management and in support of Quality Management Systems (QMS), Environmental Management Systems (EMS), and other regulatory requirements.
- Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements.
- Maintains professional, positive and cooperative communications and collaboration with all levels of employees, customers,
- contractors, and vendors. Within the department, works with other employees to maintain adequate availability for
- customer support.
- Perform other related duties and responsibilities, on occasion, as assigned. Overtime may be required

**Education**:

- High School Degree

**Experience/Background****:

- _+1 Years_
- Experience in a customer service, product support, IT, telecommunications, or related role.
- Must have knowledge of computer systems including Word, Power Point, Excel, and Outlook.
- Fully Bilingual (English and Spanish)

**Preferred Qualifications & Education**
- Experience in the biotech, bio-instruments or medical devices industries
- Experience working in a broader enterprise/cross-division business unit model preferred

**Shift: Administrative**

**This position is **office based


Salario Nominal: A convenir

Fuente: Whatjobs_Ppc

Requisitos

Capitán De Salón

Descripción del Puesto: Estamos buscando un Capitán de Salón experimentado que también tenga una sólida trayectoria en el manejo de bar. Este rol es ideal pa...


La Graella Restaurante Y Salón De Eventos - Alajuela

Publicado a month ago

Recepcionista Bilingüe

Inglés y español avanzado. Hacer check-in, check-out, reservaciones de tours, responder el teléfono y correos electrónicos. Cargar facturas al sistema Monol...


Rancho Margot - Alajuela

Publicado a month ago

Cajero Dependiente

Atención al cliente, mantener el orden y aseo del área, decorar la variedad de cinnabon según su ficha técnica, y preparar las bebidas sean frías o calientes...


Cinnabon Y Auntie Anne´S - Alajuela

Publicado a month ago

Bilingual Customer Support Specialist I-Solventum

**Job Description**: Customer Support Specialist I-Solventum 3M Health Care is now Solventum At Solventum, we enable better, smarter, safer healthcare to i...


Solventum - Alajuela

Publicado a month ago

Built at: 2024-11-14T23:03:52.310Z