Customer Service Agent - Ocean Import

Job DescriptionEnsure timely and accurate movement of freight and information, while providing exceptional customer service.
Ensures smooth and timely freight process flow according to Expeditors' operational procedures.
Follows customer's standard operating procedures and proactively notifies customers of any issues.
Consistently meets KPI standards, as per company's procedures.Ensures accurate and timely data entry into our operational systems according to Expeditors' operational procedures and customer requirements.
Monitors exception reports for quick data integrity resolution.Track and trace shipments during transportation timeCommunicates constantly with shiplines to confirm status of shipments and found solutions when neededValidate accuracy on transporation documents related to the ocean movementsExceeds customer expectations by anticipating, understanding and meeting needs.
Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary.
Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers.
(This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees).QualificationsGlobal logistics industry knowledge1+ year of proven experience in ocean international transportationEffective Interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.Strong organizational skillsAbility to drive through changeStrong ability to multitask under pressureGood computer skills (e.g., MS Excel, MS Word)Fluent in English, B1 level is required BehaviorsEmotional resilienceSelf- reflecting and open to feedbackProfessional appareance and attitudeReliable and accurateBeing supportive of changeBeing approachable an proactive