Customer Service Agent - Ocean Import

Job Description Ensure timely and accurate movement of freight and information, while providing exceptional customer service.    Ensures smooth and timely freight process flow according to Expeditors' operational procedures.
Follows customer's standard operating procedures and proactively notifies customers of any issues.
Consistently meets KPI standards, as per company's procedures.
Ensures accurate and timely data entry into our operational systems according to Expeditors' operational procedures and customer requirements.
Monitors exception reports for quick data integrity resolution.
Track and trace shipments during transportation time Communicates constantly with shiplines to confirm status of shipments and found solutions when needed Validate accuracy on transporation documents related to the ocean movements Exceeds customer expectations by anticipating, understanding and meeting needs.
Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary.
Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers.
(This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees).
Qualifications Global logistics industry knowledge 1+ year of proven experience in ocean international transportation Effective Interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
Strong organizational skills Ability to drive through change Strong ability to multitask under pressure Good computer skills (e.g., MS Excel, MS Word) Fluent in English, B1 level is required   Behaviors Emotional resilience Self- reflecting and open to feedback Professional appareance and attitude Reliable and accurate Being supportive of change Being approachable an proactive   Additional Information Expeditors offers excellent benefits Employee Stock Purchase Plan   Training and Personnel Development Program All your information will be kept confidential.