**_Position Overview: _**
**_Position Specific Expectations: _**
- Demonstrates functional skill in communicating and explaining basic account information to customers with a focus on first-call resolution.
- Identify and recommend additional products and services that will enhance the overall customer experience.
- Multitask multiple tools and systems (knowledge base, billing system, desktop tools).
Leverage information gathered from various systems to resolve customer issues and/or inquiries.
- Demonstrate awareness of company policies and procedures, utilize sound judgment and remain within the scope of support.
- Follow guidelines for Customer Proprietary Network Information (CPNI) and Personal Identifiable Information (PII).
- Must be able to work in a fast-paced, structured, dynamic, and high transaction environment, with the ability to maintain composure in stressful situations, to manage, negotiate with, and diffuse angry or upset customers.
- Demonstrates the ability and takes ownership to achieve established goals and performance metrics.
- Interacts with customers via telephone
Must be able to wear telephone headset and manipulate objects such as a keyboard and mouse for extended periods of time.
**Qualifications**
- High School Diploma or equivalent
- Proficient in Microsoft Windows
- Technical aptitude as it pertains to navigating multiple windows of information
- At minimum, one year of customer service experience
- Strong typing and oral communication skills
- Regular and prompt attendance during training and scheduled shifts
- Requires flexibility to work evenings, weekends, holidays, overtime, and changes in shift depending on the needs of the business.
- Winning ATTITUDE and DRIVE FOR SUCCESS, a must!
**Salary**: From ¢520,000.00 per month
COVID-19 considerations:
Bring your own facemask.
**Experience**:
- Customer service: 1 year (preferred)
**Language**:
- English (required)