Customer Service Advisor (English & French)

**Overview**:
We're looking for a customer-oriented Escalation Specialist 1 to support our clients with excellent customer service while managing high-severity issues.
You'll be proactive in communicating with our customers and ensuring a positive support experience at all levels of the support structure.
In this role, you'll act as liaison between end-user customers and our client's representatives to ensure quality resolutions are achieved.
A career in tech.
Work with the biggest and best names in technology.
We are looking for teammates who want to be part of the tech movement.
People who want to progress their career now and gain experience for tomorrow.
We celebrate diversity in every way.
In fact, it's the reason we've grown so fast.
If you like being part of a global team, are passionate about technology and creative problem solving, and want to leave a mark bigger than yourself, we should talk.
**Responsibilities**:
**Qualifications**:
**CMET is a good fit for you if**: - You're familiar with Microsoft products, programs, and services.
- You have customer service experience and a desire to learn new technical skills.
- You have strong negotiation and problem-solving skills.
- You're good at developing and maintaining positive working relationships.
- You're an excellent multi-tasker with great organizational skills.
- You're proficient in both written and oral English & French.
In this role: - Up to 2 years of experience in customer service, customer support, or technical support preferred.
- Some higher-level education preferred.