**This is a 6-month contract role**
**About us**:
Our mission is simple, to Improve life through travel. Exodus Travels is one of the world's leading adventure travel companies delivering extraordinary travelling experiences across more than 90 countries worldwide. Providing unparalleled expertise and local knowledge, our exceptional guides on the ground and teams in our worldwide offices have been crafting amazing travel experiences for years. Our values are to Bring Happiness, Take Responsibility, Be Ambitious, and Always Passionate, they underpin the work that we do and act as a reminder of why we do it. We are looking for people who can embrace our values and live them every day.
**Our commitment to Equity, Diversity & Inclusion**:
Together we will cultivate a diverse, equitable, and inclusive environment, where all our people can flourish and are encouraged to be their unique selves. We are committing to implement meaningful change within our culture by increasing awareness of and counteracting unconscious bias, eradicating systemic barriers, embracing diversity, and engaging all employees in the process.
**Our commitment to People, Places & Planet**:
Our People, Places & Planet plan works towards improving life through travel - for the places we visit on our adventures, the people we meet when there, and the planet that hosts us. Summary The Customer Operations team assists all Exodus clients post-booking and before travel, provides clear communication to all Suppliers, and delivers excellent customer service.
**What you will be doing?**:
As a Customer Operations Support, you will be responsible for:
- Generating and reviewing all customer documentation including, but not limited to, passenger information forms, terms and conditions, extension documents, and final joining instructions as needed.
- Coordinating distribution of Exodus merchandise to clients.
- Post-booking audits and final balance reminders.
- Phone support - Assist in answering client questions, advise customer operations team of any callbacks, assist in taking payments, and transfer calls to sales when needed.
- Assisting the Operations Specialists in sending 'Trip/Hotel Change Letters' to clients during Peak travel time.
- Work closely with Customer Operations Team Leader & Senior to ensure consistently high standards of communication with clients.
**What we are looking for**:
- You have experience in a multi-channel customer-facing environment and you're comfortable with inbound and outbound contact.
- You're friendly and approachable, with an analytical mindset and the ability to prioritize your workload while maintaining a flexible and proactive approach to your responsibilities, whether you're working autonomously or as part of a team. Impressive organization and communication are in your nature — you're full of initiative, painstakingly accurate, and you genuinely care about the details.
- You're a star communicator with a keen eye for detail, who loves organization and finds satisfaction in meeting deadlines and achieving objectives.
- Good travel experience or a passion for travel.
- Competence in assisting with client requests and questions efficiently.
- Ability to prioritize workload on a day-to-day basis. Responsibilities & Key competencies provide a guide to key tasks but may evolve with requirements
**Employee Benefits**:
- Competitive salary.
- Health benefits.
- Paid time off.
Travelopia is committed to ensuring a work environment that is open, accessible, and inclusive, removing barriers for all individuals. If you require accommodations/additional support to participate in the recruitment and selection process, kindly inform us. Our hiring team will work with you to provide suitable accommodations/additional in a timely and confidential manner. Information received will be handled with the utmost discretion.
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