net2phone Canada is seeking a tech-savvy, ambitious, customer-focused individual who likes to solve problems and wants to provide a world class customer experience.
As a Customer Experience Chat Specialist, you will join our award-winning team that is obsessed with short wait times, first call resolution, and friendly customer service.
You will work with customers to help guide them through a variety of challenges.
Most interactions are quick and simple, but you'll often be required to think critically to determine the issue that's affecting a customer's VoIP service.
The pace is fast and the expectations are high, leading to a truly rewarding experience.
- What we're looking for: _
- The ability to support several VoIP platforms within the net2phone Environment (Our Client portal, Conference System, Faxing Utilities etc.)
- Attention to detail.
Utilizing tools available to you such as net2phone's online portal and cloud-based tools such as Salesforce you will own your work from beginning to end, tracking all activities along the way.
- Clear communication in English and French.
You will be supporting Canadian businesses over multiple mediums (Chat and E-mail)
- Previous customer service experience.
Retail, Hospitality, Call Center Support are just a few examples of where successful Support Specialists have come from.
- Hustle, a positive attitude and the desire to grow.
We are a high-performance, customer-centric culture and we want employees to love what they do.
- Basic computer skills.
Prior VoIP experience not required.
- Bonus points if you: _
- Have used a CRM to track your customer activity (i.e.
Salesforce)
- Can troubleshoot desktop and network issues
- Studied technology, or have a tech hobby
- Have worked at a Helpdesk in the past
- What this role has to offer: _
- Potential career growth.
Customer Experience Specialists develop strong technical and personal skills such as troubleshooting, project management, and conflict resolution, offering opportunities for advancement, especially in the SaaS industry.
- Opportunity to work with Canadian businesses while being a part of a global company.
- Skill development and mentorship.
You will learn how to provide an exceptional customer experience while juggling numerous tasks in an environment that is high-performing and nurturing.
- Latest and greatest technology.
Not only will you become a net2phone expert, but you will also become well-versed in a variety of industry-leading SaaS tools.
- A 'no silo' approach to team collaboration.
You'll work with high-performing members from every department in the organization to achieve our transparent team objectives.
- A voice.
You'll be relied upon to provide input into how we can operate more efficiently and drive change in the Support department.
This role is a Monday to Friday work week for 37.5 hours a week, within the working hours of 8am
- 6pm EST.
**Language**:
- English (required)
- French (preferred)