Customer Excellence Product Readiness Coordinator

As a Customer Excellence Product Readiness Coordinator you will support the Customer Excellence (CE) Organization in planning, execution, and preparedness of new product releases.
The Customer Excellence teams include Customer Success, Customer Support, Customer Outcomes Journey, and Professional Services.
The ideal candidate has experience maintaining business programs, is detail oriented, and data fluent.
The Customer Excellence teams include Customer Success, Customer Support, Customer Outcomes Journey, and Professional Services.
You will report to our Senior Manager, CE Product Readiness.
You Will:Maintain existing processes and business programs related to Product Readiness and product feedback loopsExecute the documentation of processes and support iteration as processes evolve and business needs changeMaintain change implementation cadences for processes, supports the business change requests, and works at scaleSupport business management processes including meeting minutes and content, along with leadership communications and recapsMaintain visibility of key business metrics for line of business leadership Collaborate with supporting teams for the line of business processesMaintain visibility for leadership into the lines of business portfolio of projects, roadmap, and programsCollaborate with the Product Readiness team to support the lines of business' strategy and day to day operations You Have: 2+ years of experience maintaining a program that includes changes to process, people and technology2+ years of experience working with data setsExperience working with the Smartsheet platform is preferredFamiliarity with project management principles and methodologies Motivated by an entrepreneurial mindset and comfortable with ambiguityStrong Command of English language both oral and written (B2 and above)Bachelor's degree preferred Perks & Benefits:Fully paid Health & Life insurance for full-time employees and family membersMonthly stipend to support your work and productivity12 days paid Vacation + Flexible Time Away Program20 weeks fully paid Maternity Leave12 weeks fully paid Paternity/Adoption LeavePersonal paid Volunteer Day to support our communityOpportunities for professional growth and development including access to LinkedIn Learning online coursesCompany Funded Perks including a counseling membership and your own personal Smartsheet accountTeleworking options from any registered location in Costa Rica (role specific)