**Responsibilities**
- Leads team members, foster their professional development and growth, and promote teamwork and cooperation
- Serves as the first point of escalation for team members when problems or issues arise with systems use or operation.
Provides escalation support by giving guidance in problem solving customer issues.
Use all available resources to resolve these issues as efficiently as possible
- Control cycle times and other metrics assigned for the specific team and identifies and monitors improvement areas if required
- Maintains daily work schedules and proactively manages the required attendance of the team to complete all the assignments.
Evaluates the need for actions to ensure adequate workload coverage
- Maintain updated all relevant training materials, certification materials, and applicable work instructions
- Provides day-to-day supervision and management of direct reports ensuring they have a clear understanding of performance expectations and they are properly trained and that they have the tools they need to perform at high levels of productivity
- Helps facilitate proactive communication with other teams/locations
- Provides feedback to direct reports regarding daily performance and behavioral activities in a timely manner.
Communicate expectations to new employees and provide timely business updates and changes
- Develops/trains people to identify and resolve problems on their own.
- Support and administer company policy in an appropriate and consistent manner to ensure employee trust and management credibility
- Works with Supervisor to resolve personnel issues in a professional and timely manner.
Implement all disciplinary actions, up to and including termination, in accordance with company policy and ensure consistency.
Document issues, actions taken and plan for follow-up for HR file
- Administers OT reporting in accordance with company policy and procedures.
- Conducts Team Meetings with direct reports to ensure expedient communication of relevant information and as an open forum for input from team members.
- Schedules and coordinate team activities
- Participates in employee development process and year end performance reviews by providing feedback and assessing individual training needs
- Partners with Human Resources to screen, interview and hire new headcount.
Ensure that effective training and mentor resources are provided for all employees.
- Attends required manager development training
- Stays current on internal work processes, policies and procedures
- Responsible for understanding and complying with all company and team policies and procedures
- Will perform any other duties or functions as assigned
**Requirements**:
- Degree in Business Administration, Finance, Logistics, International Commerce, Engineering or similar
- At least 2-3 years relevant experience
- Oracle e-Business OM, PA and PO Module knowledge - Preferable
- Good written and oral communication skills (B2 English Level).
If required good communication skills in Portuguese (only for Brazil operations)