Full-time
Employee Status: Regular
Role Type: Hybrid
Department: Customer Service
Schedule: Full Time
Shift: Day Shift
**Company Description**:
Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**. In addition, for the last five years, we've been named in the **100 "World's Most Innovative Companies" by Forbes Magazine**.
**What you'll be doing**
Additionally, you will:
- Receive inbound calls handling for our different lines of business
- Performs a variety of activities to ensure consumer satisfaction, including interpreting reports, responding to general inquiries, assisting with fraud alert requests, and processing credit and/or score reports
- Handles consumer issues. Interprets and analyzes consumers' written or verbal grievance or dispute. Determines the different types of issues contained in a dispute and potentially routes requests to specialized departments for advance handling
- Educates consumer on dispute management and offer options for immediate resolution
- Responsible for processing dispute requests that require direct contact to financial institutions for additional investigation, obtaining proof to validate consumers' requests/concerns.
- Maintains the integrity of the database by ensuring data quality and accuracy.
- Responsible of process all requests following the guidelines established by the Fair Credit Reporting Act and all pertinent state and country credit regulations.
COVID-19 is creating unprecedented circumstances. We're monitoring the situation closely and the safety of our employees remains our top priority. The hiring process, training, and employment will be handled remotely. This means if offered the position, you will begin working from home. However, please keep in mind that this position will likely transition back to our office located at Centro Corporativo El Cafetal ll, Costa Rica once it has been deemed safe to return from the COVID-19 Pandemic.
**Qualifications**:
**How your background looks like**
**Qualifications**
- 1 year of Inbound call handling experience (required)
- High School Diploma (required)
- Excellent English written and oral communications skills (required)
- Able to keep consistent performance on a highly occupied environment (85%-90% Occupancy)
- Detail oriented
- Ability to handle multiple tasks and priorities
- Advanced organizational skills
- Analytical thinking
- Strong problem-solving skills
- Strong PC/internet skill's Exceptional ability to make fast and accurate decisions.
- Exceptional ability to make fast and accurate decisions. Exceptional short term visual memory.
- Must be able to successfully pass our Employee Background Screen which will include criminal background check, previous employment, and education verification.
- Must be able to clear the company's pre-employment screening
**Additional Information**:
- Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is _**_The Power of YOU_**_ _and it ensures that we live what we believe._ll your information will be kept confidential according to EEO guidelines.