**As a Customer Care Associate, YOU will**:
- Drive material allocation for Systems and Software project and spares requirements
according to requestor-expected and supply chain delivery lead times
- Own and execute total account management and end-to-end Order Fulfillment
Processes
- Establish long-term business relationship with Emerson offices, Business units and
Emerson Impact Partners through consistent and proactive communication to achieve
target service levels
- Collaborate with all Supply Chain functional groups, especially Global Material Planning,
and Logistics and Distribution, to drive material allocation, prioritization and timely order
fulfillment
- Drive improvements on on-time delivery, unclean orders, material issues and order entry
performance with specific account contacts and functional stakeholders
- Proactively communicate with customer of any delays or risks in order shipment
including working with other functional groups to address issues
- Consistently educate Field Sales Offices, Engineering Centers, and Emerson Impact
Partners with product and process update that adheres to Emerson standard order
fulfillment process
- Review and process orders, change requests and cancellations within agreed service
level
- Facilitate closure of finance related queries such as Corrective billing, Credit
Notes/Memo, Pricing Issues, Invoicing Issues
- Perform ad-hoc order entry transactions as necessary for internal and back-to-back
purchase orders, consignment orders, and manual shipment orders.
- Lead in the root-cause analysis and proposed preventive and corrective actions on
reported issues and customer feedback
- Create metrices and reports that will help identify trends and operational gaps, and drive
actions in order to meet business goals
- Recommend and support process improvements within the function and in the
department
**REQUIRED Education, Experience & Skills**
- Minimum 2 years' experience in a Customer Service, Supply Chain, Electronic
Manufacturing or Logistics Operation
- Graduate of a 4-years' Bachelor's degree
- Must be proficient in Microsoft Excel, Outlook, Teams, PowerPoint, Power Automate and
Power BI
- Has practical experience in using ERP systems like Oracle or SAP
- Must have excellent written and oral English and Spanish communication skills
- Effectively provide support in a multilingual / multicultural environment
- Demonstrated presentation skills at different levels, both internally and externally
- Driven to succeed and highly-motivated
- Can work independently with mínimal supervision with strong collaborative skills
