Customer Care Analyst Iii Brasil

Input orders from internal or external customers into Salesforce and Oracle System.
- Create, retrieve, open and validate customer purchase orders prior to inputting in the Salesforce and Digital Platforms.
- Perform customer set up activities as needed to ensure accurate processing orders and delivery of goods and services
- Handle daily hold reports
- Create new contacts and accounts for end users or sold to/ship to accounts.
- Do password resets, licenses queries like upgrades, transfers and fix for licensing