**Responsibilities**
- Receive, review and process customer purchase orders and accurately upload, enter, and book the related order in business systems
- Perform technical review of orders to ensure the processing of correct product(s) and the availability of all the technical requirements and documentation needed by the factory and or customer
- Using the established standards, check that all information supplied by the customer is correct and complete to ensure the customer receives the product they need and at the time they need it
- Collect and save needed information and documentation to ensure compliance with record retention and documentation procedures
- Complete all certifications and trainings required for the successful performance of this role, fulfill quality requirements (audit, certifications, etc.)
- Attend to some of the customer inquiries through different communications channels, working closely with the order management specialist, inside sales, sales force, factories, and other quote to cash teams
- Ensure compliance with import/export, contract, and government requirements.
Screen orders for compliance with the business unit Terms and Conditions, agreements and standards
- Provide consulting support to Order Management when processing an order
- Achieve targets on productivity, service levels, and quality
- Perform other duties as required
**Requirements**:
- Education: Currently studying an engineering career, preferred
- Experience: at least 1-2 years of sales related customer service experience is preferred
- Solid prioritizing and organizational skills along with being a self-starter
- Intermediate
- Advanced Portuguese is preferred
- Has an interest in the mix of technical, customer service, and sales
- Willing to work on flexible shift schedule based on business needs
**Work Requirements**
The initial requirement is to Work in a Schedule to Support Latin America entities limited to that, so this could represent a work schedule from 6am to 3pm, or 7am to 4pm or 8am to 5pm.
**WHY EMERSON**
**Our Commitment to Our People**
**Across the globe, we are united by a singular Purpose**:_We drive innovation that makes the world healthier, safer, smarter, and more sustainable.
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**We invest in our employees to ensure they have the marketplace knowledge, skills, and competencies to bring this Purpose to life while competing and leading in a global economy.
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**Our training programs focus on end-to-end development, from onboarding through senior leadership.
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**Our Commitment to Diversity, Equity & Inclusion**
**At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives.
We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.
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**This philosophy is fundamental to living our company's values and our responsibility to leave the world in a better place.
Learn more about our **Culture & Values **and about **Diversity, Equity & Inclusion at Emerson **.
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**ABOUT EMERSON**
**Emerson is a leading global technology, software and engineering company providing innovative solutions for customers in industrial, commercial, and residential markets.
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**Our Automation Solutions business helps process, hybrid and discrete manufacturers maximize production, protect personnel and the environment while optimizing their energy and operating costs.
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**Our Commercial & Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency and create sustainable infrastructure.
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**We help customers in the world's most essential industries solve the biggest challenges of modern life.
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**Every day, our global workforce fulfills our unified Purpose and lives out the Values we hold close as an organization**:_Integrity, Safety & Quality, Support Our People, Customer Focus, Continuous Improvement, Collaboration, and Innovation.
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**Our Causes - **_Planet, Humanity, Champion, Inclusion and Future _**- shape, define and fuel Emerson's culture while inspiring our innovative spirit and driving our focus.
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**Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or recently received your master's degree, you'll find opportunities with us.
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