Customer Care Analyst I

Detalles de la oferta

**Responsibilities**
- Receive, review and process customer purchase orders and accurately upload, enter, and book the related order in business systems
- Perform technical review of orders to ensure the processing of correct product(s) and the availability of all the technical requirements and documentation needed by the factory and or customer
- Using the established standards, check that all information supplied by the customer is correct and complete to ensure the customer receives the product they need and at the time they need it
- Collect and save needed information and documentation to ensure compliance with record retention and documentation procedures
- Complete all certifications and trainings required for the successful performance of this role, fulfill quality requirements (audit, certifications, etc.)
- Attend to some of the customer inquiries through different communications channels, working closely with the order management specialist, inside sales, sales force, factories, and other quote to cash teams
- Ensure compliance with import/export, contract, and government requirements.
Screen orders for compliance with the business unit Terms and Conditions, agreements and standards
- Provide consulting support to Order Management when processing an order
- Achieve targets on productivity, service levels, and quality
- Perform other duties as required

**Requirements**:

- Education: Currently studying an engineering career, preferred
- Experience: at least 1-2 years of sales related customer service experience is preferred
- Solid prioritizing and organizational skills along with being a self-starter
- Intermediate
- Advanced Portuguese is preferred
- Has an interest in the mix of technical, customer service, and sales
- Willing to work on flexible shift schedule based on business needs

**Work Requirements**

The initial requirement is to Work in a Schedule to Support Latin America entities limited to that, so this could represent a work schedule from 6am to 3pm, or 7am to 4pm or 8am to 5pm.
**WHY EMERSON**

**Our Commitment to Our People**

**Across the globe, we are united by a singular Purpose**:_We drive innovation that makes the world healthier, safer, smarter, and more sustainable.
_**

**We invest in our employees to ensure they have the marketplace knowledge, skills, and competencies to bring this Purpose to life while competing and leading in a global economy.
**

**Our training programs focus on end-to-end development, from onboarding through senior leadership.
**

**Our success is measured by the positive impact we make on people, our communities, and the world through our unwavering focus on environmental, social, and regulatory progress.
**Learn more about us!
**

**Our Commitment to Diversity, Equity & Inclusion**

**At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives.
We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.
**

**This philosophy is fundamental to living our company's values and our responsibility to leave the world in a better place.
Learn more about our **Culture & Values **and about **Diversity, Equity & Inclusion at Emerson **.
**

**ABOUT EMERSON**

**Emerson is a leading global technology, software and engineering company providing innovative solutions for customers in industrial, commercial, and residential markets.
**

**Our Automation Solutions business helps process, hybrid and discrete manufacturers maximize production, protect personnel and the environment while optimizing their energy and operating costs.
**

**Our Commercial & Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency and create sustainable infrastructure.
**

**We help customers in the world's most essential industries solve the biggest challenges of modern life.
**

**Every day, our global workforce fulfills our unified Purpose and lives out the Values we hold close as an organization**:_Integrity, Safety & Quality, Support Our People, Customer Focus, Continuous Improvement, Collaboration, and Innovation.
_**

**Our Causes - **_Planet, Humanity, Champion, Inclusion and Future _**- shape, define and fuel Emerson's culture while inspiring our innovative spirit and driving our focus.
**

**Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or recently received your master's degree, you'll find opportunities with us.
Join our team and start your journey today!
**

**No calls or agencies please.


Salario Nominal: A convenir

Fuente: Whatjobs_Ppc

Requisitos

Ejecutivo Servicio Al Cliente Corporativo De

Nuestro Ejecutivo de Servicio al Cliente Corporativo de Cauciones es responsable de brindar servicio y asesoría postventa y ante cualquier necesidad de cauci...


Wtw - San José

Publicado a month ago

Asesor De Tráfico

Somos Consorcio Ferretero San José (COFERSA), empresa líder en la distribución mayorista de productos de ferretería con más de 35 años de trayectoria en el m...


Consorcio Ferretero De San José S.A. - San José

Publicado a month ago

Asesor De Admisiones

Atender tanto vía telefónica como personal a los usuarios interno y externos que solicitan información sobre los programas que ofrecemos. - Realizar y atende...


Universidad De Iberoamerica - San José

Publicado a month ago

Lobby Host

JLL supports the Whole You, personally and professionally. **Benefits to eligible employees, include**: Life, health and dental insurance for you. Annual P...


Jll - San José

Publicado a month ago

Built at: 2025-01-22T13:38:47.142Z