Customer Care Agent - French

The Call Center Specialist position is responsible for answering incoming calls and providing excellent customer service to the client, following program guidelines and call center standards.

**General Job Responsibilities**
- Knowledge of Dealer Speed, for checking VIN, experience in CDC to view vehicle/customer information.
- High level of existing program knowledge to provide accurate and correct advice for floor support including troubleshooting and problem solving.
- Act as first level point of contact for escalations between customer and specialist in attempt to resolve before involving a TL.
- Understanding of how service level is calculated on the project, how scheduling or adherence can affect overall SL.
- Assume TL duties in the event that a TL is not on duty including providing feedback or conducting team meetings.
- Exhibit high level of professionalism in interactions with colleagues, TLs, OPMx, etc.
- Directly influence KPI for Help By Phone Target to reach goal of 20% of calls resolved over the phone.
- Perform other functions related to the position.

**Requirements & Skills**:

- Minimum of High School Diploma.
- 0-2 years of experience working in a call center environment.
- Excellent _**English, Spanish and French**_ communication skills, both verbal and written.
- Knowledge of customer service.

Tipo de puesto: Tiempo completo

Salario: ¢1,00 - ¢2,00 al mes

Pregunta(s) de postulación:

- Cuenta con un nível de Inglés Avanzado?
- Cuenta con un nível de Francés Avanzado?
- Cuenta con título de bachillerato de Colegio?
- Esta es una posición presencial para la zona de San josé o Heredia, desea igual forma parte del proceso?
- Cual es su expectativa salarial en colones?