**Responsibilities**
- Validates customer information and product inquiries, including its levels, classification and tiering
- Logs/Records inquiries and new customers in the system, including records updating like request for address book set-up
- Handles online store support - from collecting and verifying customer information, recording/registering them, walking them through using the store and submitting request to the appropriate group (ITSS, CVDH etc.)
- Participates in projects related to process and quality improvement by hearing the voice of the customers (VOC) in their day-to-day interaction.
- Perform other duties as required
**Requirements**:
- Education: Currently studying preferred
- Experience: at least 1 year of customer service experience
- Solid prioritizing and organizational skills along with being a self-starter
- Portuguese/ English/ Spanish Advanced level
- Willing to work on flexible shift schedule based on business needs
**WHY EMERSON**
**Our Commitment to Our People**
**At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.**
**We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems — for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.**
**At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.**
**Accessibility Assistance or Accommodation**
**ABOUT EMERSON**
**Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.**
**With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.**
**We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team - let's go!**
**No calls or agencies please.
