Customer/Cardholder Support Specialist

The Customer/Cardholder Support Specialist is an integral member of the Customer Experience team working directly with customers to provide an exceptional customer experience.

**Key Responsibilities and Accountabilities**
- Supported transactions may be added or deleted at sole discretion of Client as mutually agreed.
- Assists cardholders regarding questions on their accounts
- Answers telephone and interacts with cardholders in a professional manner
- Facilitates problem resolution in accordance with Client policy and procedure
- Updates and notates cardholder information within the Client's CRM
- Completes necessary/approved steps/procedures to initiate account transactions and investigations
- Informs cardholders of billing disputes procedures including transferring call to internal Client departments for support as defined by procedure
- Performs verification and activation of new and re-issued cards
- Maintains knowledge of current Client policy and procedure changes and updates
- Assists other associates and may take escalated calls from cardholders

**Main Job Requirements**

**Education and Specific Training**
- Highschool diploma

**Required Skills**:

- Basic computer orientation
- English B1+

**Competencies and Specific Skills**
- Excellent written and verbal communication(Communications Skills)
- Customer Oriented
- Interpersonal Skills

Pay: ¢450,000.00 - ¢550,000.00 per month

**Language**:

- English (required)

**Location**:

- San José, Provincia de San José (required)