Customer/Cardholder Support Specialist

The Customer/Cardholder Support Specialist is an integral member of the Customer Experience team working directly with customers to provide an exceptional customer experience.**Key Responsibilities and Accountabilities**- Supported transactions may be added or deleted at sole discretion of Client as mutually agreed.- Assists cardholders regarding questions on their accounts- Answers telephone and interacts with cardholders in a professional manner- Facilitates problem resolution in accordance with Client policy and procedure- Updates and notates cardholder information within the Client's CRM- Completes necessary/approved steps/procedures to initiate account transactions and investigations- Informs cardholders of billing disputes procedures including transferring call to internal Client departments for support as defined by procedure- Performs verification and activation of new and re-issued cards- Maintains knowledge of current Client policy and procedure changes and updates- Assists other associates and may take escalated calls from cardholders**Main Job Requirements****Education and Specific Training**- Highschool diploma**Required Skills**:- Basic computer orientation- English B1+**Competencies and Specific Skills**- Excellent written and verbal communication(Communications Skills)- Customer Oriented- Interpersonal SkillsPay: ¢450,000.00 - ¢550,000.00 per month**Language**:- English (required)**Location**:- San José, Provincia de San José (required)