**About Us**
We are more than a specialty finance company providing debt recovery solutions for consumers. We are a global team of over 4,000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families. We know that the only way to support this mission is by hiring exceptional people who bring a diversity of ideas, a collaborative spirit, and a passion for attaining breakthrough results. If you are results-driven, have a passion for helping others, and thrive in an innovative environment, this might be the right place for you!
**RESPONSIBILITIES**
Reviews, investigates, and processes account level documentation in a timely manner using a defined set of procedures and guidelines 80%
Identify and escalate issues that may be a risk to the company 10%
Perform other duties, as assigned 5%
Makes suggestions for improvements to daily automated and manual processes
5%
**MINIMUM REQUIREMENTS**
**EDUCATION**:High School Diploma **FIELD OF STUDY**:General Education
**EXPERIENCE**:Required: 1 - 2 years customer service or clerical experience
**KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES**:
- Good written communication and documentation skills
- Proficiency with Microsoft Office products
- Ability to effectively prioritize and multi-task
- Excellent attention to detail
- Ability to make sound decisions using company procedures and guidelines
**PREFERRED QUALIFICATIONS**
**EDUCATION**:Bachelor's **FIELD OF STUDY**:Business or Related Field
**EXPERIENCE**:2+ years' work experience in financial services or legal related field.
**KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES**:
- Knowledge of FDCPA, FCRA or other regulatory training
**What We Offer**
We understand the important balance between work and life, fun and professionalism, and corporation verse community. We strive to support your career aspirations and provide the benefits you need to live a more fulfilling life.
Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU. We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.
All these things are just a small way to show our employees that we recognize their value, we understand what is important to them, and we reward their contributions.
