Csm - Research Specialist, International Seller

3+ years proven success leading User Research projects with demonstrated impact.
- Portfolio demonstrating past work experience and deliverables (e.g., study plans, reports, personas).
- 3+ years of experience managing all stages of research design (study design, test creation, recruiting, moderation, analysis, reporting).
- 3+ years of experience with research methods including: field research/ethnography, usability and human factors evaluation (heuristic assessments, usability testing), concept evaluation techniques, formative research (UX vision and concept testing, iterative design evaluation), large-scale behavioral and sentiment research, and statistical methods used to analyze data related to human performance, behavior, and interaction with systems and products. Ability to design and lead participatory design workshops.

We are looking for a Research specialist who will work with User Experience, Product Management, Engineering (science & tech), other product and business teams across Amazon to help us grow our product using Seller Insights that will become a co-pilot in the growth journey of tens of thousands of Sellers as they sell on Amazon.

Key job responsibilities
Identify best human-centered research methods (quantitative and qualitative) to answer question on our users based on research questions, timeline, and resourcing.

Define and execute a comprehensive research roadmap; communicate and refresh on regular basis to ensure relevancy.

Gather and analyze human performance, behavioral, and interaction/usage data to test product and UX design hypotheses, derive recommendations for design and actions, and validate human error probabilities.

Create a deep understanding and empathy for our Selling Partners across diverse audiences, including designers, PMs, engineers, and business leaders.

San Jose, CRI
- BS or MS in Human Factors, Human-Computer Interaction, Cognitive Engineering or similar.
- Excellent communication, presentation, interpersonal and analytical skills; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization
- Experience in a highly agile/scrum environment. - Ability to work in a startup environment.
- Human-centered/human factors research or other experience from a technical field, such as software development, systems management or similar.
- Experience delivering human factors and human-centered research to deliver cloud financial management digital tools.
- Meets/exceeds Amazon's leadership principles requirements for this role.