We're SmileDirectClub, and we believe everyone deserves a smile they'll love.
We also believe that you deserve a job you'll love.
Good thing you found us, and we found you.
At SmileDirectClub, we're all about empowering transformation.
We want people to become more confident in how they look, how they feel, and how they think.
So, we're spreading smiles and positivity all over the country.
It's no small task.
That's why we're looking for energetic, passionate, and confident team members who can help turn frowns, into life-changing grins.
Are you up for it?
SmileDirectClub is looking for a CRM Operations Manager to join our growing marketing team!
This role will help lead and solution for all things related to bugs, QA, alerts/monitoring, workflows, and so much more.
**Responsibilities**:
- Design, implement, and maintain bulletproof QA processes for all areas of development under CRM Technical.
- Work closely with the entire team to define workflows, process documentation, and SOPs.
- Own the management of CRM's alert monitoring and lead the continued effort to dial it in.
- Own and respond to all bugs/errors throw in SFMC.
Define and document ways to resolve common errors.
- Using monitoring systems & smart architecture, achieve a 99%+ accuracy & up-time in automated CRM communications.
- Help manage CRM customer data architecture & data activation to enable team to build segments & personalize communications as needed.
- Scale and create efficiencies in processes to onboard new markets.
**Qualifications**
**It will really make us smile if you have**
- 5+ years experience in digital marketing, ecommerce or SaaS.
CRM experience a plus.
- 1+ years experience in a leadership role.
- 1+ years experience in Salesforce Marketing Cloud with a solid understanding of:
- AmpScript
- SSJS is a huge plus
- 3+ years experience with JavaScript/jQuery and T-SQL/MySQL.
- Experience consuming REST and SOAP based APIs.
- Unrivaled bug hunting skills.
- Proven background in software implementation & technical troubleshooting.
- Superior attention to detail.
- A self-starter personality that can thrive in the fast-paced environment of a rapidly growing company.
- Ability to work well in high-pressure, short-deadline situations.
- Solid work ethic, with the ability to pick up new tasks and reprioritize quickly.
- Positive attitude, and flexible personality.
- Excellent communication skills and collaborative spirit.
- Sense of humor mandatory.
SmileDirectClub was founded on a simple belief: everyone deserves a smile they love.
The Company is the first digital brand for straightening your smile, created after the realization that recent trends in 3D printing and telehealth could bring about disruptive change to the invisible aligner market by matching licensed professionals, a quality clear-aligner product, and customers together.
By leveraging proprietary, cutting-edge technology, SmileDirectClub, LLC-affiliated dentists are providing greater access of care to consumers who couldn't otherwise afford orthodontic treatment to get a better smile.
**Experience**:
- Digital Marketing, ecommerce or SaaS: 5 years (required)
- Salesforce marketing cloud: 1 year (required)
- Javascript: 3 years (required)
- SQL, TSQL or MySQL: 3 years (required)
**Language**:
- English (required)