This Supervisor plays a key role leading personnel to ensure that customer's expectations and critical metrics are being met. Responsibilities also include troubleshooting within the end-to-end collections cycle:
- Development and maintenance of Accounts Receivables procedures.
- Development action plans based on operation metrics and reports.
Supervisor closely support the team to ensure the payment / receivables are on time to meet due dates and avoid the increase of the Past Due. Will eventually take ownership of exceptions due to payment plan, disputes and follow up with projects and reporting needs to supervise improvement.
This person needs to have a high understanding of the accounting process so that they can conciliate vendor accounts and process the necessary adjustments to close unbalances by month end close and complete AR module pass to GL for closing. Supervisor will lead accounts clean up with accounting and tax departments around LAM.
Another key responsibility in the role will be driving continuous improvement opportunities on simplification and standardization process and demonstrating current tools' usage to deliver superior customer service.
**In this Role, Your Responsibilities Will Be**:
- Respond promptly and thoughtfully to employee and other internal customer inquiries.
- Use lean principles and departmental teamwork to reduce cycle time and costs.
- Review Invoice hold reports, non-invoiced receipts report and un-applied payments reports.
- Manage first and second level critical issue with external customers and internal departments.
- Collaborate proactively with vendors and peers to reduce AR Past Due.
- Interact with auditors, accountants, and management as needed to provide information about the department and specific issues.
- Plans on own work scope to keep operational excellence at target.
- Coordinates emergencies with sense of urgency.
- Leads balance between high volume items and critical priorities according to financial impacts.
- Proactive on issue resolution by generating tickets and trigger customer concerns on time.
- Customer accounts conciliation and adjustments to close unapplied payment by month end close.
- Lead accounts clean up with billing, cash app and tax departments.
- Generate action plans based on metrics and reports to identify improvement areas.
- Lead Credit Risk along the region based on Emerson Credit Policy.
- Lead collections efforts and ensure accurate DSO levels for the region.
- Work to improve Cash Application function (unapplied payments clean ups and follow ups) and ensure proper process execution.
- Stay in sync with all ICQs related Accounts Receivable processes.
- Work in conjunction with Customer Care & Projects team to have an end-to-end outstanding process for Latin America.
**Who You Are**:
You analyze multiple and diverse sources of information to define problems before moving to solutions.
You adjust communication content and style to meet the needs of diverse customers.
You intervene as needed to remove obstacles.
You establish clear responsibilities and processes for leading work and measuring results.
**For This Role, You Will Need**:
- Proven experience Supervisor in similar positions in Multinational Companies.
- Preferred degree in Accounting, Economics, Finance or Business Administration.
- Fluent English (B2+), Portuguese is a plus.
- Proficient to use Microsoft Office tools.
- Deep knowledge in Get Paid & Credit Bureaus.
- Oracle knowledge is a must.
**Preferred Qualifications that Set You Apart**:
- Power BI
- Automation tools
**Our Offer To You**:
We offer a competitive benefits package to recognize and support our employees such as private health insurance with dependent coverage, life insurance, flexible work opportunities, wellness center, door-to-door transportation, Asociacion Solidarista, Employee Resource Groups (ERGs) and career growth focus and many more.
Commitment with Diversity and Equal Opportunity
At Emerson, we have seven Employee Resource Groups that demonstrate our commitment with DE&I. Through continuous development of activities, programs, and social awareness. Our communities are:
- Black Employee Alliance
- Diverse Abilities
- HOPE
- LGTBIQ + Allies CR
- Costa Rica SOMOS
- Mosaic
- Women's Impact Network
At Emerson, we are passionate about what we do. Our technology and engineering expertise has enabled us to be at the forefront of innovation for over a century. Our commitment to excellence and cutting-edge technologies has positioned us as a leader in the world of automation solutions and engineering.
We believe that our success lies in the strength of our people; what sets Emerson apart is our unwavering dedication to fostering an inclusive and diverse environment. We firmly believe that diversity fuels creativity and innovation, allowing us to tackle sophisticated challenges with new perspectives. We embrace individuals from all walks of life, valuing their unique background