Key Responsibilities- Management of customers with a portfolio categorized as low complex for in an assigned portfolio to ensure compliance with payment terms and credit limits utilizing ERP system, Order Release Portal and perform the coding process of the activities already predetermined in the corresponding Cforia / GetPaid system, to provide visibility of the status of the customer's invoices.
- Perform risk assessments on new existing account and make recommendations on the appropriate credit limits, risk categories and credit terms so that well-founded decisions can be taken.
- Assist the team in achieving annual targets on collections and support credit risk assessments of our credit analysis shared service in Costa Rica.
- Tracking unapplied/unidentified Payments.
- Perform financial statement analysis, issuing recommendations for credit line increases as appropriate and following the department's approval matrix.
- Oversee the review and documentation of the "Credit Hold" process.
- Release orders on hold based on credit analysis on customers trade AR.
- Set up the terms of credit for new clients and responsible for the review and proper escalation of requests for extended payment terms.
- Negotiate payment plans.
- Liaise with customers and the commercial department.
- Identify and analyze credit notes, debit notes and cash not correctly applied to inform the appropriate department how to proceed, to leave the account statement in zero balance or otherwise return the cash to the customer.
- Facilitate the payment of invoices by credit card with the corresponding department (Cash Apps) when requested by the client, under exception and approval of the supervisor in charge.
- Manage the web billing systems of the company, as well as the systems of the customers.
- Collaborate with customers to escalate inquiries and provide updates to leaders; negotiation and problem resolution; prepare and provide data for customers; educate business partners on best practices to drive compliance across the enterprise; to support sales goals and streamline the credit and collections process.
- Prepare statements and reports for the company accountant.
- Inform the supervisor of the uncollectable accounts, which are determined when the complete collection process (due diligence) has already been followed up, exhausting efforts for all possible means of monitoring the account, so that they can be directed to the third-party collection agency process with the subcontracted company or legal department.
- Participate in updating the Job Aids or supporting documentation the SOP of the processes when required.
- Identify opportunities to improve processes PPI related to your department, proposing solutions and best practices.
- Provide support and make any other request that is required by the needs of the company.
- Comply with company ethics and integrity standards, using the open-door policy in the execution of the processes.
Minimum Requirements/Qualifications- High School Diploma required; Bachelor's in finance, accounting, economy, mathematics preferable, or years of equivalent / demonstrable experience in the position.
- 1 - 2 years of experience.
- Previous work experience in Shared Service Centers.
- B2 English Level.
- MS Office (Word, Excel, Power Point and Outlook).
- Experience and capability to handle at least one ERP (SAP, Oracle, JD Edwards, BAAN, QAD, Intuitive, Mainframe).
- Experience and capability to handle at least one ERP (SAP, Oracle, JD Edwards, BAAN, QAD, Intuitive, Mainframe).
Additional Desirable Requirements- Experience in Cforia and/or Get Paid
Competences- Build customer loyalty: Provide trust between internal and external customers.
- Embrace practical process improvement: Embrace continuous improvement using the internal model to improve processes and resolve issues.
- Communicates Openly: Communicate honestly and appropriately with colleagues, leader and managers.
- Foster growth: Demonstrate passion, commitment, a strong interest in results and understanding of objectives.
- Stimulate personal growth, including one's own: Practice self-development, as well as promote the development and growth of colleagues.
- Promote continuous learning: Raise the bar regarding processes and results.
- Build organizational relationships: Promote collaboration, foster teamwork, and lead by example.
- Put the Customer First: Think and act with a customer-centric mindset to deliver exceptional customer experiences.
- Own Your Results: Take personal accountabilities for all you do and always exercise good judgement.
- Find a Better Way Every Day: Be intellectually curious and embrace Practical Process Improvement (PPI).
- Explore Location