**This is where you save and sustain lives**
At Baxter, we are deeply connected by our mission.
No matter your role at Baxter, your work makes a positive impact on people around the world.
You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.
Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home.
For over 85 years, we have pioneered significant medical innovations that transform healthcare.
Together, we create a place where we are happy, successful and inspire each other.
This is where you can do your best work.
Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.
- Complete daily activities as prioritized by GetPaid
- Contact customers on delinquent accounts for resolution and payment and record all activities in GetPaid notes.
- Understand customer profiles and their related sensitivities.
- Communicate account delinquency information to respective Sales personnel as outlined by the standard collections and escalation process
- Resolve unidentified payments that have been assigned to the account.
- Resolve within the prescribed time frame those A/R related Dispute that have been assigned to the account.
- Review credit limit and risk issues with the Credit Supervisor and make recommendations regarding limits, terms, and risk category.
- Maintain daily Pending Order and On-Hold reports.
- Issue requests for refunds of cash on account or credit memos as needed.
- Enter note into Get Paid and provide sufficient information to the owner.
- Contact customers regarding unidentified Disputes, determine the reason, secure additional documentation as needed and assign those to the proper owners.
- Contact internal owners for resolution of Disputes that are not being cleared on a timely basis.
- Work with internal departments (Pricing, Customer Service, Marketing, Sales) to research, provide support in obtaining additional information, and assist in payment if due.
- Identify repetitive issues and communicate those to the proper owners to facilitate root cause analysis and cure.
- Develop strong working knowledge of customer base and company organizational structure.
- Support the training and process improvement effort.
- Participate in the performance review process.
- Achieve past due percentage and DSO related goals.
- Escalated problematic accounts to the collections supervisor with an explanation of the issues and request assistance
**Requirements**:
- Bachelor degree in Finance, Accounting or similar work experience.
- 2+ years experience in SSC or similar corporate role with primary focus on billing.
- Experience in Billing/AR process improvements.
- Functional knowledge of the accounts receivable and dispute management processes.
- Proficient in using JDE and C2C Technology preferred.
- Proficient in using Microsoft Office suite.
**Reasonable Accommodations**
**Recruitment Fraud Notice**
Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information.
To learn how you can protect yourself, review our Recruitment Fraud Notice.
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