Costumer Service Aa/As Level 1 Support

ACERCA DE LA VACANTE

Funciones del Puesto
- Provide technical assistance to customers on products purchased from Bosch Automotive Service Solutions.
- Works internally with outside sales force, product management and other departments to ensure customer satisfaction.
- Assists customer service staff with technical and/or complex customer service problems.
- Research service part requirements versus tool replacement and make the appropriate decision.
- Opening, tracking, and closing trouble tickets within the Bosch ticketing systems.
- Ensures problem ownership and promotes end-user satisfaction.
- Escalate necessary issues to Senior Technical Support Specialists for direction or resolution.

Requisitos del Puesto
- Min. high school and technical background (technical training paired w. prev. experience on diagnostic tools)
- Digital Proficiency & strong bi-lingual Spanish / English proficiency (English Level C1+ is required) French is a plus
- Required
- direct Customer Support or call center experience
- Possess troubleshooting and problem-solving skills
- Excellent oral and written communication skills
- Ability to work collaboratively in a team environment
- Electronic knowledge and or electronics
- Familiarity with basic mechanical and electrical concepts
- US Visa up to date is a must

Experiência Deseada

1 year of experience

Habilidades Deseadas
- Possess troubleshooting and problem-solving skills- Excellent oral and written communication skills
- Ability to work collaboratively in a team environment
- Electronic knowledge and or electronics
- Familiarity with basic mechanical and electrical concepts

OTROS DETALLES

Area del Puesto

Call Center

Ubicación del Puesto

Belen, Heredia, Costa Rica

Salario

600000 **(Moneda Local)**

Nível Académico

Tecnico / Instituto

Nível de Cómputo

Office Basico (Word,Excel,Outlook)

**Idiomas**:
Español: 100%
Inglés: 90%
Francés: 90%