Costumer Service Aa/As Level 1 Support

ACERCA DE LA VACANTEFunciones del Puesto- Provide technical assistance to customers on products purchased from Bosch Automotive Service Solutions.- Works internally with outside sales force, product management and other departments to ensure customer satisfaction.- Assists customer service staff with technical and/or complex customer service problems.- Research service part requirements versus tool replacement and make the appropriate decision.- Opening, tracking, and closing trouble tickets within the Bosch ticketing systems.- Ensures problem ownership and promotes end-user satisfaction.- Escalate necessary issues to Senior Technical Support Specialists for direction or resolution.Requisitos del Puesto- Min. high school and technical background (technical training paired w. prev. experience on diagnostic tools)- Digital Proficiency & strong bi-lingual Spanish / English proficiency (English Level C1+ is required) French is a plus- Required- direct Customer Support or call center experience- Possess troubleshooting and problem-solving skills- Excellent oral and written communication skills- Ability to work collaboratively in a team environment- Electronic knowledge and or electronics- Familiarity with basic mechanical and electrical concepts- US Visa up to date is a mustExperiência Deseada1 year of experienceHabilidades Deseadas- Possess troubleshooting and problem-solving skills- Excellent oral and written communication skills- Ability to work collaboratively in a team environment- Electronic knowledge and or electronics- Familiarity with basic mechanical and electrical conceptsOTROS DETALLESArea del PuestoCall CenterUbicación del PuestoBelen, Heredia, Costa RicaSalario600000 **(Moneda Local)**Nível AcadémicoTecnico / InstitutoNível de CómputoOffice Basico (Word,Excel,Outlook)**Idiomas**:Español: 100%Inglés: 90%Francés: 90%