At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process.
Our vision is the same, a place where employees know they can thrive.
TTEC is seeking a Principal Conversational CX Designer to join our Interaction Experience team.
This is a telecommuting opportunity based in Costa Rica.
**What you'll be doing**:
- Discover and assist the client in defining a system persona to be embodied in the user interface
- Create effective CX user interface designs including call flow, dialogs, prompts, non-verbal audio and grammar specifications to accomplish the requirements of IVR, IVA, Bot, smart speaker and messaging systems
- Educate clients on best practices around conversational CX design and gain consensus on the design, prompting and call flow
- Represent our UI approach and philosophy to customers in the sales cycle, and assist in the design and creation of compelling proposals and demos
- Provide feedback on the design and capabilities of Speech recognition product software to incorporate UI lessons learned in the field
- Utilize research to determine best practices from a CX perspective
**What skills you will bring**:
- 5+ years industry experience in Voice User Interface design of conversational systems
- Experience in conducting Usability Studies and WOZ tests along with Tuning process, performing Call Analysis, review of speech tuning data, and making recommendations to improve VUI/CX design
- Use of data analytics to assist in continuous improvement services
- Ability to create detailed user flows, wireframes and prototypes
- Experience working closely with outside clients and partners, as well as developers
- Native-level English fluency, Bilingual Spanish skills a plus
**What you can expect**:
- Medical, dental, and vision
- Tax-advantaged health care accounts
- Financial and income protection benefits
- Paid time off (PTO) and wellness time off
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