**BAT is evolving at pace - truly like no other organisation.
**
**To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day.
Come be a part of this journey!
**
**BAT Costa Rica IS LOOKING FOR A CONTINUOUS IMPROVEMENT LEAD**
**SENIORITY LEVEL**:Non-management
**FUNCTION**: GBS
**SALARY RANGE: Competitive + Excellent benefits + Market leading bonus**
**LOCATION**:Heredia
**ROLE POSITIONING AND OBJECTIVES**
Role is based in Costa Rica as part of GBS Human Resources Team.
This role will guarantee process compliance through developing different analysis base on KPI's and metrics results to drive process improvement ideas & execution.
**Reports to**:Head Operations
**Reporting Level**:Non-Managerial
**Geographic Scope**:GBS HR AmSSa - Costa Rica
**WHAT YOU WILL BE ACCOUNTABLE FOR**
- Drive analysis and insights based on KPI's and data results.
- Identifies and actively pursues business opportunities to increase the overall efficiency and effectiveness of GBS business strategy.
- Review and lead on a monthly basics of KPI & metrics results with HR Ops and HoF.
- Lead and coach problem solving's sessions & action plans with the services lines.
- Guarantee process compliance, Quality procedures, measurements, analysed and reported so that timely accurate and relevant Quality data can be issued to ensure process compliance and be audit ready.
- Support, develop and guarantee projects ideas execution.
**ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE**
- 3+ year of analytical & reports generation.
- Analysis and Insights base on KPI's and data results.
- Trigger process improvement ideas & execution.
- Guarantee process's compliance and KPI Cycle.
- Must have proven ability to work in high-pressure, fast-paced environment.
- Strong Influencing, leadership, negotiation, persuasion, and interpersonal skills.
- Stakeholder Engagement.
- Insightful, comfortable with ambiguity and uncertainty, pro-active, collaborative, and consultative.
- Excel, Power BI and Six Sigma knowledge.
- Communication skills - English Advanced.
- Bachelor's Degree in Industrial Engineer, Business Administration, or related fields.
**BENEFICIAL**
- Six Sigma Green Belt Certification.
- Design Thinking, Agile and Alteryx knowledge.
**WE ARE BAT**
At BAT we are committed to our Purpose of creating A Better Tomorrow.
This is what drives our people and our passion for innovation.
**See what is possible for you at BAT.
**
- Global Top Employer with 53,000 BAT people across more than 180 markets.
- Brands sold in over 200 markets, made in 44 factories in 42 countries.
- Newly established Tech Hubs building world-class capabilities for innovation in 4 strategic locations.
- Diversity leader in the Financial Times and International Women's Day Best Practice winner.
- Seal Award winner - one of 50 most sustainable companies.
**BELONGING, ACHIEVING, TOGETHER**
Collaboration, diversity, and partnership underpin everything we do here at BAT.
We know that collaborating with colleagues from different backgrounds is what makes us stronger and best prepared to meet our business goals.
**Come bring your difference!