Compute Expert Level
This role has been designated as 'Edge', which means you will primarily work outside of an HPE office.Our new innovative IT services organization is HPE Pointnext.
We have the expertise to advise, integrate, and accelerate our customers' outcomes from their digital transformation.
**_ Education and Experience Required: _**
- First Level University degree: a) technical, b) non-technical (i.e., Bachelor of Arts/ Science).
Typically, 3-4 year completion beyond High School level, BA/BS or equivalent experience.
- 5-7 years' experience in relevant technologies and customer environments.
- Relevant industry qualification where applicable.
- Sys Admin Experience
**_ If you are..._**
Technical Skills:
- Experience and knowledge of servers and administration tools
- Good knowledge of Linux and Windows
- Knowledge of VMware (Server virtualization, VCenter)
- Linux scripting experience.
- Advanced Software and hardware knowledge of computing, storage and peripheral devices.
- Good knowledge of cloud computing (AZURE, AWS)
- Experience with Patch Management Process
- Active Directory, DNS, DHCP, SCCM, WSUS
Planning and soft skills:
- Excellent verbal and written communication skills in language to be supported.
- Advanced troubleshooting skills in a technical environment.
- Excellent analytical and problem-solving skills.
- Superior customer service skills.
- Phone and remote support experience.
E-support experience, knowledge, and resolution ability.
- Ability to solve and document solutions for the usage of other technicians and customers.
- Ability to mentor new agents.
- Ability to train peers on solutions.
- Ability to take full ownership for resolution with escalated customers.
- Ability to lead technical action plans.
- Lead or provide expertise to teams or projects.
- Highly Developed knowledge of more complex solutions.
- Spanish and English (>85% fluency), Portuguese is a plus
Is a plus:
- Expert knowledge of HPE Compute systems
- VMware NSX
- Specific knowledge and training with the company's products.
Knowledge of multiple product lines (for example, proactive, reactive, storage, enterprise systems, tier 2 or 3 support, etc.)
- Knowledge of NonStop Servers
- Knowledge of Dockers, Kubernetes, Bluedata (Containers)
- Advanced proficiency with case management databases and tools.
- ITIL Knowledge / Certification is desired
- General Knowledge of Monitoring Tools (SolarWinds, Nagios, ServiceNow, ITSM)
- Technology Certifications of above technologies
costarica
Join us and make your mark!
We offer:
A competitive salary and extensive social benefits
Diverse and dynamic work environment
Work-life balance and support for career development
An amazing life inside the element!
Want to know more about it?
Then let's stay connected!
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer.
We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills.
We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need.
Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.
**Job**:
Services
**Job Level**:
Expert
**Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.
**
HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.