Amazon is a multinational technology company with English as its core business language. CVs must be submitted in English in order to be eligible for consideration.- 2+ years of experience as Team Manager/Lead/Supervisor of at least 15 individuals in corporate environments.- 1+ year(s) of continuous internal/external customer, stakeholder and escalation management.- C1 English proficiency (advanced).Job summaryThis is a position based in Costa Rica and does not offer relocation benefits. Job applicants must be located and legally authorized to work in Costa Rica in order to be eligible for consideration.The Compliance teams ensure Amazon transactions satisfy legal and safety requirements in accordance with guidelines set by regulatory bodies. The core task of Compliance Operations (C-Ops) is classification of ASINs through several methods; including Rule Writing, Manually reviewing each ASIN and using Customer feedback as a source of input for programs like Product and Food Safety, as well as ensuring transactions meet required documentation for trade purposes.Our department guarantees that Amazon sells legally compliant products that are safe for customers, storage and transportation. We coordinate the identification of potential risks of the items offered in the Amazon Catalog, and that appropriate actions are taken to eliminate any safety hazards for customers. This covers both local, international and internal policies in place.Compliance Operations (C-Ops) is part of the Product Assurance, Risk, & Security (PARS) organization within Amazon. C-Ops ensures that Amazon transactions satisfy legal and safety requirements in compliance with guidelines set by regulatory bodies. The team is designed to ensure Amazon is compliant in the online retail space. The team's primary role is to provide operational services to ensure compliance in different product safety regulations across the different NA and LATAM Marketplaces.We are looking for a front-line Team Manager to lead a team of 15 to 20 Sr. C-Ops Associates to ensure proper coordination and expectations from our internal customers and external stakeholders are met. The tasks handled by this group have a direct impact on the product selection available on the Amazon catalog. As well as to develop and foster associate's growth in their professional careers.Roles and Responsibility:The Compliance Manager will be responsible for managing and supporting an operations team to quickly react to tasks related to product safety. Specific duties include:- People development and process overview.- Work with Program Teams in implementation of new operational activities, including training, SOP development, etc.- Creation of controls and KPI's to ensure compliance with Program and Operational requirements.- Partner with other Compliance teams for risk mitigation.- Creation and monitoring of Career Growth Plans for direct reports.- People Management including the creation and monitoring of Career Growth Plans and Improvement Plans for gaps identified in production or associates' performance.- Mentor and guide Process Expert to manage quality, improve process efficiency and minimize variation. Conceptualize, design and deliver training to the team.- Excellent communication skills with the ability to communicate to all levels.- Demonstrated ability to manage, motivate, and influence work behaviors.- Demonstrated problem solving and analytical capability.Prior applying, please consider the following:- This is not a virtual position. Due to the current situation caused by COVID-19, if selected for this role, all necessary equipment will be sent for you to work from home. However, once our company provides clearance, you will be required to continue working from our SJO16 building E-22, located in the America Free Zone (AFZ), Cariari, Heredia.- Our production schedules are assigned based on business needs and organizational demands to meet global standards. Night and "graveyard" shifts are not available at this time for this role.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.- University bachelor's degree completed in any field.- Intermediate/advanced proficiency (B2 or higher) in Portuguese, French, German and/or Italian (advanced).- Experience creating new programs, including goal development, team structure and data management.- Working experience of MS Excel, SharePoint, Tableau, Power BI.- Lean Six Sigma Yellow/Green belt.- PMP Certified.
