The Smartsheet Community team is looking for a Community Engagement Specialist.
This individual will be part of the Digital Marketing team with a focus on helping grow engagement and member participation on our Community Platform by helping execute on our Community Strategy focused on increasing visits, membership, engagement.
In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work.
Today, we deliver a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business outcomes.
You will report to the Sr.
Manager, Community and can be based in San Jose, Costa Rica.
**You Will**:
- Handle content moderation and engage with our members, acknowledging their contributions and encouraging continued and increasing participation.
- Help develop and curate interesting and relevant content including but not limited to announcements; newsletters; question of the month, engagement prompts and more.
- Aid the team in helping raise awareness and meaningful engagement around brand campaigns and community activations.
- Collaborate and actively participate in team huddles and brainstorm sessions by regularly sharing your ideas on how to create a more engaging and enjoyable environment for our customers.
- Be the voice of the community and maintain a pulse on overall Community sentiment and bubble up feedback and testimonials on-platform as well as help build and deliver reports on community health.
- Help build community growth and increase visits, membership and engagement through execution of community strategy.
- Support other duties as assigned
**You Have**:
- 2+ years of experience managing online communities or social media channels.
- Strong Communication skills - particularly written communication skills, to include English language proficiency.
- Experience building newsletters, social graphics or other design elements
- Empathy and ability to acknowledge and see things from the perspective of our customers.
- Experience with Higher Logic's Vanilla platform (preferred but not required)
**Perks & Benefits**:
- Fully paid Health & Life insurance for full-time employees and family members
- Monthly stipend to support your work and productivity
- 12 days paid Vacation + Flexible Time Away Program
- 20 weeks fully paid Maternity Leave
- 12 weeks fully paid Paternity/Adoption Leave
- Personal paid Volunteer Day to support our community
- Opportunities for professional growth and development including access to LinkedIn Learning online courses
- Company Funded Perks including a counseling membership and your own personal Smartsheet account
- Teleworking options from any registered location in Costa Rica (role specific)
**Equal Opportunity Employer**:
Smartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees.
We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, Australia, Costa Rica, and Germany.
If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
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