** Job Title**: Program Enablement, Communications & Change Manager
- ** Reports to**: Program Enablement, Change, Communications and Training (CC&T) leader
- ** Group / Division**: Corporate / Global Business Services (GBS)
- ** Career Band**: Band 7
- ** Job Track**:Professional
**Position Summary**:
The role targets preparing GBS and customers/partners to change to new structures, processes, and technology. This role will lead organizational change activities, often through a series of waves across multiple divisions and functions as part of various projects such as transitions/migrations, new system implementations, process improvements, etc. The position will proactively identify the business changes, risks, and mitigation activities and include internal customer engagement to support change readiness.
This is a meaningful role in ensuring projects or initiatives are implemented efficiently with mínimal impact on the business and promoting a positive, sustained culture aligned with GBS leadership vision. It is a valuable role to lead change activities to enable successful change execution.
**Key Responsibilities**:
- Leading internal and external change plans and activities to support GBS program enablement and the business by driving the successful completion of plans.
- Responsible for communications and change plans - people, processes, and systems/enabling technology.
- Change impact analysis to ensure all changes are detailed, understood, and mitigated.
- Change readiness assessment activities to collect feedback about readiness and activities required to support the project launch dates and resolution activities.
- Customer engagement enables awareness and understanding of the objectives and required details.
- Leads Change Agent/Champion networks supporting the change efforts.
- Supports training activities to ensure readiness for project launch.
- The execution of all change activities and report-out during various forums and toll gate reviews, etc.
**Minimum Requirements/Qualifications**:
- Excellent communication experience - verbal, written, and presentation.
- Experience in delivering high-quality content that communicates complicated changes.
- Proficiency in the English language (verbal and written), other languages a plus
- Experience in leading change in a multi-geographical environment
- GBS or shared services experience is an advantage.
- Experience, understanding, and a passion for organizational change.
- Success in building collaborative partner relationships with a wide range of colleagues.
- Ability to operate independently, lead through ambiguity and change, and capable of balancing multiple projects and timelines simultaneously.
- Ability to handle confidential information in line with confidentiality expectations.
- Bachelor's degree preferred.