at Smartsheet
Costa Rica
Smartsheet is looking for a** Solutions Engineer **who has a passion for solving complex challenges. In this role, you will partner directly with Sales to provide technical leadership throughout the sales process, navigating intricate deal cycles, providing value-based demonstrations, and serving as a trusted advisor to prospects and clients throughout their evaluations. You will be a member of the Solutions Engineering organization that is on a mission to grow revenue and to empower anyone to drive meaningful change — for themselves, their businesses, and the world.
This role is part of the Worldwide Field Operations team supporting the Emerging Markets segment and is based within commuting distance of the Smartsheet offices in Costa Rica..
**You Will**:
- Identify, build, and demonstrate Smartsheet solutions that solve specific customer problems
- Lead technical sales engagements, collaborate closely with sales teams to identify customer requirements, summarize challenges, design solutions, and provide technical guidance that demonstrates the value of Smartsheet's offerings
- Conduct discovery sessions to uncover business processes and challenges to inform the sales and solution delivery strategy
- Partner with Sales, Product, Customer Success, and Professional Services teams to provide a great overall customer experience and drive revenue growth
- Grow and maintain knowledge for all Smartsheet products, services, and competitors
- Participate in cross-functional and department-wide projects that support strategic initiatives
- Provide feedback to Product teams to ensure that our solutions continue to align with customer needs
**You Have**:
- At least 1 year of experience as a PreSales Solutions Engineer, Solutions Consultant, Solution Architect, PreSales or related field in the SaaS and enterprise B2B software industry
- Critical thinking skills, a growth mindset, and experience analyzing, evaluating, and synthesizing complex problems
- Strong technical skills and comfort working in ambiguous and high-pressure situations
- Excellent communication and presentation skills, with the ability to convey technical information to both technical and non-technical audiences
- Relentless curiosity and a commitment to excellence
- Previous background or experience may include: software implementation, escalated customer support, consulting, product management, technical marketing, IT analyst, or technical training
**Perks & Benefits**:
- Fully paid Health & Life insurance for full-time employees and family members
- Equity - Restricted Stock Units (RSUs) for eligible roles
- Monthly stipend to support your work and productivity
- Asociacion Solidarista with employee and employer contributions as well as potential alliances with entities such as universities, gyms, etc.
- 12 days paid Vacation + Flexible Time Away Program
- 20 weeks fully paid Maternity Leave
- 12 weeks fully paid Paternity/Adoption Leave
- Personal paid Volunteer Day to support our community
- Opportunities for professional growth and development including access to LinkedIn Learning online courses
- Company Funded Perks including a counseling membership and your own personal Smartsheet account
- Teleworking options from any registered location in Costa Rica (role specific)
**Get to Know Us**:
**Equal Opportunity Employer**:
Smartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, Australia, Japan, Costa Rica, and Germany. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
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