Collector – Santa Ana, Costa RicaAre you passionate about helping others and providing a world-class customer experience?
How about offering up your skills in a global business that is committed to moving money for better?
Join Western Union as a Collector.Western Union powers your pursuit.Role ResponsibilitiesFor this position, you will be making calls to customers todeterminethe reasonfor payment delinquency and obtain payment commitment by placing outbound calls which are predominantly routine, but may require deviation from standard screens, scripts, and procedures.Perform different offline tasks that may involve interaction with different stakeholders and use of different systemsfor tracking, information gathering, and/or troubleshooting.Performs one or more of the following operational support Accounts Receivable: reviews/investigations, negotiation of receivable settlements, remittance tracking, database maintenance, documentation control, with the highest volume clients.Analyze risk of collection cases and different scenarios, to mitigate losses.Role RequirementsHigh school education required.
Minimum 2 years of collections and customer service experience.Must be fluent advanced in English (B2+).Desirable knowledge of French.Proficient in Microsoft Excel (knowledge of Pivots, formulas, VLOOKUP and Macros)Requires general knowledge of the organization, products, or services and requires ability to navigate computerized data entry system or other relevant applications.Availability to work Tuesday to Friday from 9am to 6pm and Saturday from 8am to 5pm, in a hybrid format of 3 days on-site at our offices and 2 home offices..BenefitsYou will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few ().
Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.Your Costa Rica- specific benefits include:AsociaciónSolidaristaIn house company doctor servicesTransportation services optionsReferral Program awardEmployee Resource Groups (ERG) and committees to volunteer withPan American Medical and Life insuranceCafeteria DiscountsOur hybrid work modelWestern Union values in-person collaboration, learning, and ideation whenever possible.
We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals.
By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.Our Hybrid Work Model categorizes each role into one of three categories.
Western Union has determined the category of this role to be Hybrid.
This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location.
The expectation is to work from the office a minimum of three days a week.