**Job Description**:
- PRIMARY RESPONSIBILITY
Collects and resolves customer accounts receivable in the assigned area.
Maintains control over past-due accounts receivable.
Advise customers of the terms and conditions of their accounts as well as the ramifications of delinquency.
Management of customers' credit limits and credit holds.
Develops and maintains positive customer relations.
SCOPE
Duties are performed using procedures and knowledge in a certain field or area.
Chooses alternatives and recommends solutions to problems of limited scope and complexity.
- Effects of error limited to moderate loss of time, money, and/or customer goodwill.
DUTIES
- Notify customers of delinquent payments and collect all accounts receivable due in the assigned area.
- Work with customers to develop and maintain payment schedules following terms.
- Takes immediate action on accounts requiring priority handling due to age or amount of delinquency.
- Utilizes all available collection techniques to control the delinquency of the receivables.
- Identifies seriously delinquent accounts and recommends legal action to Management.
- Interacts with internal and external customers to resolve any problems associated with delinquent accounts.
- Assists collections Team Lead with monitoring, training, and problem-solving.
- Assists with resolving escalated disputes as well as with special projects and tasks as assigned.
- Responsible for recommending accounts to Management for assignment to an outside collection agency or legal action.
- Authorizes credit releases and credit holds for select referral accounts based on the status of the account concerning its credit line and/or delinquency situation.
- Management of customer credit limits.
- Recognize potential write-offs/bad debt and recommend action to be taken.
- Function as liaison between Credit, Billing, and Accounts Receivable, corporate, and the field organization.
- Participate in any reasonable work activities as assigned and deemed appropriate by management.
**REQUIREMENTS**:
1.
Bachelor's degree in business or related field, or 5 years experience handling high balance and complex A/R accounts.
- 2.
Demonstrates knowledge of basic accounting skills.
- 3.
PC skills.
- 4.
Independent, detail-oriented, self-starter, with strong organizational and communication skills.
- 5.
Demonstrates excellent problem-solving skills and negotiating skills.
- 6.
Ability to interact with diverse types of customers; adapt to different personalities and maintain a calm demeanor in conflict situations.
- 7.
Ability to remain calm and courteous under intense pressure.
- 8.
Ability to manage shifting priorities with tight deadlines.
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You have flexibility in where and when work gets done.
It all depends on where and when you can do your best work.
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