**Our client is searching for the following position: Collections Manager**
The Collections Manager will report directly to the Invoice to Cash Lead, and is responsible for monitoring and driving the collection team as well as handling collections issues, reviews, collector training, interviewing, hiring, staffing, monitoring of supervisors and implementing company policies and procedures.
This person is responsible for optimizing the client cash collections in the Americas, for achieving quarterly DSO targets and optimizing the A/R Aging profile.
They will also resolve problems and makes recommendations for improving account handling process.
This role will work to optimize the processes involved with collections.
This person will act as a central point for de-escalation of issues within the invoice to cash work stream.
They will also help to set a strong tone within the organization.
**Qualifications & experience**:
- 8+ years of relevant working experience in a finance function in matrixed international company (preferably American or Multinational Company) with complex reporting practices and with exposure to various reporting systems.
- Have a thorough knowledge of collections related laws.
- Be willing to periodically travel to customer sites.
- Have considerable experience with customer negotiations.
**Benefits**:
**Benefits**
- Health
- Vision (to cover emergencies)
- Dental (to cover emergencies)
- Long-term disability insurance
- Health insurance
- Subsidized food program (breakfast and lunch), while working on site
- Transport (to specific routes)
- Solidarity Association (5%)
- Psychology Assistance
- Birthday-Holiday
- PTO and 4 wellbeing days
Duties & responsibilities: Assist in the recruiting, interviewing, hiring and development of a newly created team Ensuring optimization and continual improvement of collections, reporting and data analytics processes and implementing industry best practices Play a key role in the work migration activities from other locations, including knowledge transfer and documentation activities Partner with customer facing teams, building strong relationships with both internal and external customers Travel to meet with key stakeholders to resolve significant collection issues Work with order to cash stream partners to increase accuracy and minimize disputes Manage the processes related to customer refunds Manage activities related to collections across multiple ERP systems Provide regular updates to senior management of KPI's, analysis and trends Ensures critical business processes are well documented and communicated to facilitate effective and efficient execution Develop, measure and distribute result and efficiency drive metrics / KPI's Work with Internal and external audit teams to review and enforce policies Comply with Corporate accounting policies, US and local GAAP Performs other related work as assigned by management Education & special trainings: Bachelor's Degree in Accounting, Business or related field MS Office Suite Fluent spoken and written English.
Any other language is a plus Working knowledge of credit reporting agencies (Experian, D+B) is a plus Oracle and SAP systems knowledge is a big plus Physical & mental requirements: Ability to work well with cross-functional teams and multi-task Excellent communication (verbal and written) and interpersonal skills, attention to detail and ability to communicate complicated issues effectively Demonstrated ability to perform consistently under varying business pressure as well as ability to adapt to a quickly changing environment Computer or technical knowledge Effective problem-solving skills