**Job Description**:
PRIMARY RESPONSIBILITY
Collects and resolves customer accounts receivable in assigned area.
Maintains control over past due accounts receivable.
Advise customers of the terms and conditions of their accounts as well as the ramifications of delinquency.
Management of customers credit limits and credit holds.
Develops and maintains positive customer relations.
SCOPE
Duties are performed using procedures and knowledge in a certain field or area.
Chooses alternatives and recommends solutions to problems of limited scope and complexity.
Effects of error limited to moderate loss of time, money and/or customer goodwill.
DUTIES
- Notify customers of delinquent payments and collect all accounts receivable due in assigned area.
- Work with customers to develop and maintain payment schedules in accordance with terms.
- Takes immediate action on accounts requiring priority handling due to age or amount of delinquency.
- Utilizes all available collection techniques to control the delinquency of the receivables.
- Identifies seriously delinquent accounts and recommends legal action to Managers.
- Interacts with internal and external customers to resolve any problems associated with delinquent accounts.
- Assists collection supervisor with monitoring, training, and problem solving.
- Assists with resolving escalated disputes as well as with special projects and tasks as assigned.
- Responsible for recommending accounts to the Collection Supervisor for assignment to an outside collection agency or for legal action.
- Authorizes credit releases and credit holds for select referral accounts based on status of account in relation to its credit line and/or delinquency situation.
- Management of customer credit limits.
- Recognize potential write offs/bad debt and recommend action to be taken.
- Function as liaison between Credit, Billing, and Accounts Receivable, corporate, and the field organization.
- Participate in any and all reasonable work activities as assigned and deemed appropriate by management.
**REQUIREMENTS**:
- Minimum two years of combined experience in Customer service, Finance, Supply chain or Sales experience.
- English proficiency level B2+
- Demonstration of strong interpersonal, communication, analytical, organizational, and short-term planning skills.
- Maintains a professional, positive, and tactful demeanor with clients and customers.
- Demonstrates the following competencies: adaptability, assertiveness, initiative, accountability, teamwork, and continuous improvement mindset
- Problem solving requires the use of judgment, research, and analytic skills to determine possible solutions and make appropriate choices.
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You have flexibility in where and when work gets done.
It all depends on where and when you can do your best work.
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