The Collection & Dispute Analyst is responsible for Analyzing accounts and communicating with Sales and Customers to ensure timely collection of customer payments.
Primary areas of responsibility: Performs activities related to Collections: Collect delinquent payments from customers (initiate collections activities: phone, email, dunning letters, contacting MA or AE, other); Handle CMU credit and Local inquiries and/or disputes received via phone, create new disputes for CMU credit/Local controlled accounts Research financial disputes and inquiries Working with customers and internal stakeholders to resolve the disputed issue (e.g., volume, price, freight, short-pays, account issues, promotions, etc.)
Coordinate actions based on root-cause analysis on disputes and identify customer patterns that can be resolved by working directly with the customer or Sales/MA Resolve collections issues and collect payment for trade (Local or National) controlled accounts, make voice outbound collection attempt for collection of delinquent payments from Local customers Update collection notes for resolution and/or other situations based on outbound collection (Local voice collections attempts, and all CMU attempts) Identify way to improve the overall credit portfolio and reduction in bad debt or delinquent accounts Requirements High School Diploma required, Associates Degree or higher preferred 2-4 years' experience in Accounts Receivable, Credit and/or Collections with knowledge of departmental function, terminology, and interrelationships.
Demonstrates strong collection knowledge Strong communication and oral skills; effectively communicate with internal/external customers Demonstrates the ability to work across functions Analyzing past due accounts and applying collection treatments Proficiency with Microsoft Office and specialized accounting / finance software ERP Systems (e.g., Workday) Benefits Hybrid (2 days working at Ultra park II Lagunilla, Heredia and 3 days WFH) Private Medical Insurance Asociacion Solidarista Life Insurance Personal Day Off